Scott S

Business Relationship Manager and Strategic Client Partner with 15+ years of experience leading complex enterprise relationships across automotive, manufacturing, telecommunications, engineering software, cloud, managed services, and SaaS. Proven success developing executive partnerships, shaping business opportunities, building strategic account plans, negotiating complex commercial agreements, and expanding multi-million-dollar enterprise accounts. Experienced collaborating with engineering, delivery, and executive leadership to align technology, digital transformation, and business strategies that drive long-term customer growth, operational excellence, and sustained strategic partnerships.

Built a strong foundation supporting global automotive OEMs and suppliers at Tata Technologies, partnering closely with engineering teams to solve complex technical and business challenges while delivering PLM and digital engineering solutions.

Account Manager – Enterprise & Strategic Accounts at 123NET (2025-10 – 2026-03)

Managed a portfolio of 550+ enterprise, mid-market, and commercial accounts, serving as the primary relationship owner responsible for customer retention, renewals, executive engagement, and strategic account growth.

• Rescued a high-value healthcare enterprise account at risk of churn by redesigning its SD-WAN, enterprise voice, and connectivity environment, securing a multi-year renewal.
• Built executive relationships across fiber, UCaaS, CCaaS, managed services, cybersecurity, cloud communications, and colocation.
• Developed strategic account plans driving expansion opportunities and long-term value.
• Led contract negotiations, renewals, pricing strategy, and competitive replacement opportunities.
• Partnered with engineering, carrier partners, and executive leadership to deliver complex enterprise solutions.
• Served as trusted advisor for executive escalations, retention, and account growth.

Client Partner – Enterprise (Official Title: Strategic Enterprise Account Executive) at T-Mobile (2024-06 – 2025-08)

Managed a strategic portfolio of 21 enterprise accounts, serving as the executive relationship owner responsible for account growth, customer retention, and technology strategy.

• Built executive relationships through QBRs, consultative discovery, and strategic account planning.
• Advised customers on mobility, 5G, Microsoft Teams Phone, Dialpad, IoT, cybersecurity, and connectivity.
• Advanced complex opportunities through discovery, proposal development, negotiation, and implementation planning.
• Collaborated with engineering and solution architects to deliver integrated enterprise solutions.
• Served as trusted advisor solving complex business challenges.

Strategic Account Manager (Official Title: Client Relationship Manager – Corporate Accounts) at Lingo Communications (BullsEye Telecom) (2016-12 – 2024-06)

Managed a $1.5M+ ARR enterprise portfolio responsible for customer retention, strategic account planning, renewals, and long-term growth.

• Managed 3 of the organization's 15 largest enterprise customers.
• Maintained 98% retention (2018–2021) and 96% retention (2021–2024).
• Achieved 227% of annual revenue goal and earned President's Club (2022).
• Increased customer adoption by 19% year-over-year.
• Led executive contract negotiations and multi-year commercial agreements.
• Collaborated with engineering and leadership to deliver enterprise technology strategies.

Enterprise Software Strategic Account Manager at Tata Technologies (2013-03 – 2015-07)

Managed strategic enterprise automotive, manufacturing, and aerospace accounts, serving as the primary business relationship owner for PLM, CAD, and digital engineering software solutions. Partnered with engineering leadership and executive stakeholders to align technology investments with product development, manufacturing, and business objectives.

• Managed strategic enterprise accounts across the automotive, manufacturing, and aerospace industries, building long-term executive relationships and serving as a trusted business advisor.
• Partnered with engineering, product development, and executive leadership to position PLM, CAD, and digital engineering software solutions aligned with customer business objectives.
• Developed account growth strategies, identified expansion opportunities, and led consultative discovery, proposal development, and executive presentations.
• Negotiated enterprise software renewals and commercial agreements, achieving 130% of annual renewal goal while earning the 2013 Renewal Award and Q4 Top Performer Award.
• Collaborated with technical consultants, implementation teams, and customer stakeholders to ensure successful solution adoption and long-term customer success.
• Advised customers on Product Lifecycle Management (PLM), engineering software, and digital transformation initiatives to improve product development and manufacturing processes.

Bachelor of Science in Advertising – Liberty University