Senior Field Appraiser - Access Claims & Consulting - Fishers, IN
(2018-01)
- Claims Assignment Integration & Preparation – Receive & process new losses from multiple insurance companies on a daily basis.
- Customer Relations – Contact insureds & claimants to schedule inspection appointments to be completed with the 72-hour window designation. Work with auto body shops to assess need for reinspection & supplemental repairs if requested.
- Damage Estimate Preparation & Analysis – View & photograph vehicles to gather needed information to prepare an accurate estimate in accordance with Indiana Parts Law for Insureds & Claimants. Also determine unrelated prior damages.
- CCC Estimating System Proficiency – Proficient at utilizing the CCC estimating system to determine vehicle repairability vs. total loss; completion of CCC total loss valuation form where applicable.
Body Shop Manager - Fuson Automotive - Terre Haute, IN
(2017-01 - 2017-12)
- Customer Relations - Interact with customers on a daily basis while providing a courteous and knowledgeable information about possible repairs.
- Prepare Estimates - Meticulously examine vehicle for accident related damage and accurately explain repair procedures to customers.
- Insurance Relations - Prepare, organize and review all related necessary insurance related forms, documents and photos pertinent to current claim all via email for customers.
- Create Repair Orders - Initiate repair orders after final approval of the insurance company.
- Schedule Repairs - Upon delivery of parts, coordinate with customer and insurance company to set a date for necessary repairs. Also assist in arranging a rental vehicle for the customer while their vehicle is being repaired.
- Quality Control - Oversight of vehicle progress of repairs from start to finish ensuring repairs match industry quality standards.
- Finalization - Inspect completed repairs to guarantee that the vehicle is returned to pre-accident condition, close repair order and notify customer for vehicle pick up.
Manager - Mattingly Collision Center - Terre Haute, IN
(2014-02 - 2017-01)
- Public Relations - Responsible for interacting with potential clients as well as but not limited to insurance companies also.
- Damage Analysis – Inspected vehicle for accident related damage and determine whether the accident related damage was not from previous damage to the vehicle.
- Complete Estimates - Using CCC estimating system, upload estimates and photos, to include any and all necessary supplements.
- Quality Assurance – Had final say on any and all repairs made to vehicle to include but not limited to; repair process, finish process, mechanical issues and restraint system problems.
- Customer Satisfaction - Insured that the delivery of vehicle was to customer's expectations as well as industry standards. Address any customer's questions to ensure the highest possible level of customer satisfaction.
General Maintenance Technician - Cross Tabernacle Church - Terre Haute, IN
(2012-08 - 2013-02)
- Building Maintenance: Responsible for ensuring proper functioning of electrical & plumbing equipment; installation of cabinetry & shelving; interior painting; repair of doors & locks; assisted with remodeling projects.
- Grounds Maintenance: General upkeep of church property, including vehicles.
Reconditioning Manager - Wolfe's Auto Auction - Terre Haute, IN
(2012-01 - 2012-05)
- Sales: Responsible for growing the business & increasing profitability by acquiring new customers, as well as maintaining business relationships with key auto dealers, parts / paint vendors, & other service suppliers.
- Production Management: Responsible for ensuring workforce productivity of auto reconditioning & detailing; overseeing coordination of employee work schedules.
Owner / Operator - Indiana Collision Specialists - Terre Haute, IN
(1980-05 - 2011-12)
- Sales: Responsible for growing customer business & increasing profitability by building & maintaining customer loyalty; establishing relationships with key auto insurance adjusters; establishing contracts with parts vendors, paint vendors, & other service suppliers.
- Production Management: Responsible for coordinating all shop operations including maintaining efficiency of workforce productivity; improving service workflow in both collision repair & auto painting; overseeing coordination of employee work schedules, towing service calls, customer & vendor appointments.
- Training: Responsible for supervising & training service technicians to ensure service is performed properly; responsible for learning & teaching new paint / repair techniques through completion of Auto Body Shop training programs & certifications.
- Problem-Solving: Responsible for resolving customer issues; trouble-shooting technical issues; locating service information & parts. Also responsible for completing work performance evaluations & initiating required disciplinary actions.
- Administration: Responsible for organizing, supervising & coordinating administrative operations such as bookkeeping, payroll, inventory & accounts receivable.
- Collision Estimator: Responsible for maintaining strong working relationships with the collision shop that had signed agreements with the insurance companies. Responsible for making sure that clients understood their options and understood their collision estimate. Responsible for setting collision estimate appointments with clients and completing estimates in a timely manner.
- Additional Tasks: Responsible for ordering tools, parts & materials required to perform paint & body work; selecting & stocking paint & body repair supplies; performing body repair & refinishing work on vehicles as needed.
