Management and Program Analyst - Department of Homeland Security – Office of Intake & Document Production - Charlotte, NC
(2023-05)
Receives and reviews all information on behalf of the U.S Citizenship and Immigration Services. Conducts projects and studies involving in depth analysis to enhance operation effectiveness.
- Prioritize workload and set well-defined realistic goals. Identify issues that may affect task completion deadlines.
- Recommend solutions for clarification regarding immigration applications.
- Organize data and information into proper format using spreadsheets, dashboards, etc.
- Perform analytical studies that are of special interest to the program and participate in revisions.
- Evaluate and recommend alternative solutions to ineffective procedures.
- Conduct presentations for management to provide analysis of issues that arise.
- Responds to incoming and outgoing calls and emails to determine priorities.
- Document all calls and updated personal information.
- Promoted to the flex team which assists with various workloads across the entire division.
Supervisory Immigration Services Assistant / Immigration Services Assistant - Department of Homeland Security - U.S Citizenship and Immigration Services - Charlotte, NC
(2018-03 - 2023-05)
Ensure subordinate clerical staff follow USCIS procedures, policies and regulations while performing department duties. Prepare and issue written instructions and procedures on established policies, special programs, and non-routine assignments.
- Reviewed, accepted, amended, or rejected completed work by clerical staff in the records and exams unit.
- Advised management officials on program related policies and procedures.
- Coordinated naturalization ceremonies outside of the office location to promote awareness for citizenship within communities around the local area.
- Analyzed management practices and created new administrative operations to create an organized unit.
- Ensured date integrity by assisting employees with entering required information.
- Reviewed and prepared incoming FOIA request.
- Planned and organized file audits within the Records Unit, ICE, CAPS, and Litigation.
- Identified issues from a management viewpoint.
- Evaluated and reviewed established policies and determined where additional guidance is needed.
- Evaluated applications and resumes. Participated in interview panels.
Immigration Services Assistant - Department of Homeland Security – U.S Citizenship and Immigration Services - Newark, NJ
(2015-09 - 2018-03)
Provided support for Immigration Services Officers by researching, collecting, and analyzing data to ensure integrity of information. Provided daily direct service to customers and their representatives while performing clerical tasks related to naturalization ceremonies; prescreened various applications according to DHS/USCIS laws and policies; and managed files, databases, and correspondence.
- Facilitated and conducted training staff on standardized procedures and processes related to their duties.
- Independently research and analyze files, reports, and information systems to update information and maintain data integrity.
- Produced highly sensitive and secure documents.
- Conducted security checks and file reviews to determine required supporting documentation forms needed to complete application.
- Applied immigration laws, policies, and procedures to determine how to provide accurate customer service.
- Provided and distributed supplies for DHS employees.
- Edited and created office documents and correspondence using office automation software.
- Scheduled applicant appointments and assisted with preparing files for appointment dates.
- Drafted, reviewed, revised, and issued written responses and requests to applicants in a timely manner.
- Performed analysis on files, reports, and information systems and databases to update information and maintain data integrity.
- Knowledgeable in reviewing Adjustment of Status (AOS) waiver cases to determine if an application is complete/incomplete. Demonstrated ability to identify cases that are incomplete because of lack of supporting evidence to establish eligibility. Responsible for issuing Request for Evidence (RFE).
General Office Worker / Data Entry Clerk - FCI Federal – U.S. Citizenship and Immigration Services - Newark, NJ
(2013-11 - 2015-09)
Maintained a high level of professionalism while answering applicants' questions and solving any problems. Performed all clerical tasks related to naturalization ceremonies including scheduling, preparing, and distributing certificates, and retrieving appointment notices from applicants at the customer service counter. Provided clerical and administrative support in the processing of immigration forms and applications used in the citizenship process.
- Examined incoming material and code it numerically, alphabetically, or by subject matter.
- Stored forms, letters, receipts, reports or entered required data into other storage devices.
- Performed complex office automation duties such as using application systems (CIS, NFTS, etc.) to produce office support materials.
- Provided customer service via telephone, fax, and email while communicating professionally.
- Maintained constant security for documents and certificates.
- Verified the immigration benefit applications to determine routing for proper office or department.
- Prepared, maintained and submitted required reports to supervisor.
- Independently analyzed customer inquiries while providing them with the best course of action.
- Examined and reviewed documents for completeness and accuracy for data entry.
- Determined and provided information for basic eligibility for naturalization through inquiries.
