Front Manager Assistant and Lead Barista at La Concha Bakery and Coffee (2025-03 – 2026-08)
- Led daily operations to enhance customer service and satisfaction all while answering 30+ incoming calls a day and being the barista as well.
- Trained and mentored staff on service excellence and operational procedures.
- Filmed and produced social-media marketing videos for to advertise our most popular drinks.
- Managed inventory levels, reducing waste through efficient stock control methods.
- Implemented feedback mechanisms to identify areas for service improvement.
Dining Room Manager at Melody Living (2023-01 – 2025-03)
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Improved overall efficiency by implementing strategic seating plans to maximize table turnover rates.
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
Manager and Barista at Pikes Perk Coffee and Tea House (2018-11 – 2022-12)
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Team Member and Delivery Driver at Pita Pit (2017-02 – 2018-11)
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Server at Tomo Sushi (2016-09 – 2017-02)
- Served, bussed tables, and hosted at a fine dining establishment.
Assistant Manager at Glow Golf (2015-06 – 2016-08)
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
