Customer Service Department Head - The Home Depot - Township of Howell, NJ
(2019-02)
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually
- Developed relationships with [x] new staff members, and assisted [x] existing staff members in their career development
- Provided customer service and was involved in training [x] new team members each month
- Process returns, order pickups, online orders, phone sales, checkouts, incoming inquiries
- Prospect customers to get new leads
Sales Representative - Top Prospect Consulting
(2021-04 - 2023-05)
- Recruited and trained [x] new sales representatives
- Improved the pre-sales process, resulting in a [x]% increase in sales
- Created a sales pipeline for the financial industry, increasing average revenue by [x]% per month
Manager/Camp Counselor - Pump It Up - Freehold, NJ
(2014-05 - 2019-01)
- Improved equipment maintenance and safety standards by [x]%, which resulted in a [x]% reduction in maintenance costs
- Managed the work of [x] employees, increasing crew efficiency by [x]%
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Developed relationships with [x] new staff members, and assisted [x] existing staff members in their career development
- Provided customer service and was involved in training [x] new team members each month
Food Server/Busser - The American Hotel - Freehold, NJ
(2014-02 - 2016-04)
- Provided customer service and was involved in training [x] new team members each month
- Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually
