Senior Business Systems Analyst - Warner Bros. Discovery - Burbank, CA
(2022-01)
- Lead end-to-end requirements strategy for enterprise Production Finance initiatives, partnering with Product, Engineering, and Finance stakeholders to translate complex business needs into functional specifications, supporting delivery across multi-million-dollar program portfolios.
- Drive Agile delivery across cross-functional teams, facilitating daily ceremonies, design sessions, and stakeholder engagements to support timely release of product features, contributing to improved delivery timelines and enhanced team velocity.
- Direct UAT and validation efforts, including test scenario development, execution of test scripts, and defect triage, improving release quality and reducing post-production defects through rigorous alignment of business requirements and system design.
- Enable data-driven decision-making by defining KPIs and developing reporting frameworks, supporting budget tracking, forecasting, and performance monitoring across Production Finance initiatives; contributed to improved financial visibility and more informed executive decision-making.
- Strengthen stakeholder alignment and program execution by leading workshops, facilitating executive-level discussions, and proactively managing RAID inputs—driving faster issue resolution and improving cross-functional collaboration across global teams.
- Serve as Communications Chair — BEING Business Resource Group (NorAm)
Senior Software Systems Analyst, Lead - GEICO - Chevy Chase, MD
(2021-01 - 2022-12)
- Led cross-functional coordination for enterprise claims technology initiatives supporting 100+ legal and operational offices, driving alignment across business and technical teams to deliver scalable solutions.
- Managed end-to-end project lifecycle activities including requirements gathering, analysis, functional design, testing, implementation, and issue resolution, ensuring alignment with business priorities and system capabilities.
- Facilitated Agile ceremonies and tracked delivery metrics (velocity, burndown), contributing to automation initiatives that improved litigation response times by 35% and increased team productivity.
- Served as a liaison and escalation point for production support, analyzing trends, resolving system issues, and mentoring junior analysts while supporting training development and stakeholder enablement.
- Serve as Communications Chair — Internet Claims Business Resource Group (Northeast)
Software Systems Analyst - GEICO - Chevy Chase, MD
(2017-01 - 2021-12)
- Led Agile ceremonies (stand-ups, backlog grooming, sprint reviews, retrospectives) to support SDLC delivery across large-scale claims technology initiatives, improving team velocity and alignment between Product, Engineering, and business stakeholders.
- Delivered business analysis for complex cloud and infrastructure solutions, gathering and translating requirements into system designs, user stories, and acceptance criteria while mitigating project risks and supporting demand management and business case development.
- Supported rollout of a cross-platform, B2B cloud-based Emergency Roadside Service solution, replacing manual dispatch processes and improving operational efficiency and service delivery.
- Drove process improvement and data optimization initiatives, developing data collection systems and analytics strategies, managing defect tracking (Jira, Splunk), and enhancing reporting to improve decision-making and system performance.
Executive Operations Coordinator - GEICO - Chevy Chase, MD
(2016-01 - 2017-12)
- Supported VP-level leadership by coordinating executive operations, communications, reporting, and vendor management, ensuring alignment with strategic priorities in a fast-paced IT environment.
- Developed executive-ready presentations and reports, synthesizing complex data into clear insights to support decision-making across leadership, committees, and cross-functional teams.
- Drove operational efficiency and team effectiveness by managing onboarding, training, and process improvement initiatives, while supervising junior staff and supporting employee engagement programs.
Community Engagement Manager - RFCA Academy
(2013-01 - 2016-12)
- Led development and delivery of community-based programs supporting youth and families, managing partnerships, budgets, events, and outreach initiatives to drive engagement and align with organizational mission and community needs.
- Built and sustained stakeholder relationships while overseeing program operations, including staff/volunteer supervision, fundraising support, content creation, and data-driven evaluation to improve program effectiveness and participant outcomes.
