Client Advocate Level 2 - Absorb Software - Calgary, Alberta, Canada
(2022-10 - 2025-07)
- Worked with clients through Zendesk to guide clients in their Learning Management System design while resolving bugs and performance issues working in conjunction our software Development team.
- Was responsible for the communication and resolution of issues of our Enterprise and Elite clientele such as Sony, Gap, Trek, Uber and Airbnb, providing white-glove service and going above and beyond to ensure client satisfaction.
- Was apart of an industry leading support team that was instrumental in growing customer revenue 45% YoY in 2023. Also, helped onboard new Support agents and consistently worked to improve the overall product.
- Worked apart of an International team with offices in Tampa, Sydney, Dublin and Calgary, providing support 365 days a year
Server/Barback - Maxines On Shine - Orlando, FL
(2020-03 - 2022-10)
- Assisted with guest guest orders from my assigned tables entering their orders through a POS system.
- Helped the bartender by running dirty glasswear and restocking bar essentials.
- Demonstrated excellent customer service skills in all transactions by actively listening and having teamwork across my fellow servers and back of house operations.
- Showed the capability of multitasking between different positions in the restaurant during my shift while providing a fantastic guest experience.
Fine dining server - Casa Monica resort and spa - St. Augustine, FL
(2016-08 - 2020-03)
- Trained in fine dining etiquette, and standards.
- Experience in working large scale Banquet events such as weddings, parties and special events.
- Maintained proficient knowledge of menu items and daily specials; assisted diners with meal and beverage match selections.
- Knowledge of proper place settings and procedures as well as the steps of service.
- Maintained impeccable customer service to ensure guest' satisfaction and a terrific dining experience.
Server - Yellow Dog eats - Orlando, FL
(2014-05 - 2016-08)
- Greeted genuinely, hosted to tables, made recommendations took orders and served guests.
- Served menu items compliant with the established restaurant' standards.
- Maintained detailed knowledge of menu items to continually drive sales.
- Maintained a prepared and sanitary work area at all times.
- Worked in a fast paced serving environment and positively contributed to guests dining experiences.
- Paid close attention to quality, detail and while being deadline driven. I am passionate about food and service.
- Acquired loyal customers and received outstanding reviews.
Server - Fiddler's Green Irish Pub and Eatery - Orlando, FL
(2012-05 - 2014-05)
- Took orders, presented menus, explained specials, offered information, and made suggestions about menu items.
- Up-sold wines, liquors, and specials with professional appearance and mannerisms.
- Maintained clean and sanitary work areas and continually bussing my tables.
- Anticipated and fulfilled guest needs and requests.
- Followed proper plate presentation and garnished set up details.
- Served guests, prepared checks, and collected payment.
- Efficient in going above and beyond for customer service.
