Sean McMillan

Operations and customer service professional with 10+ years of experience leading teams, training employees, managing daily business operations, and building strong client relationships. Recognized for reliability, problem-solving, conflict resolution, and the ability to perform effectively in fast-paced environments. Experienced in cash management, scheduling, process compliance, customer relations, and independent client services.

Seeking to leverage leadership, analytical thinking, and operational experience in a new career field.

Shift Supervisor / Barista Trainer at Starbucks Coffee Company (2015-05 – Present)

• Lead daily operations in a high-volume retail environment while supervising floors of 7+ team members and maintaining quality, safety, and customer service standards.
• Supervise, coach, and develop team members to improve performance and operational efficiency.
• Train and onboard 12+ new employees using structured coaching and individualized instruction.
• Manage cash handling procedures, deposits, safe counts, and shift reconciliation.
• Resolve escalated customer concerns and operational issues professionally and efficiently.
• Coordinate staffing assignments and workflow to meet business demands.
• Maintain compliance with company policies, food safety standards, and operational procedures.
• Collaborate with leadership to implement process improvements and operational initiatives.

Lead Pet Sitter / Independent Contractor at Barnhouse Pet Sitting (2025-06 – Present)

• Manage independent client relationships across multiple households while maintaining flexible scheduling and service commitments.
• Conduct client consultations, meet-and-greet sessions, and pre-acclimation visits to establish individualized care plans.
• Provide care for dogs, cats, and other household pets including feeding, medication administration, exercise, and companionship.
• Monitor animal health and behavior and respond appropriately to emergencies and changing conditions.
• Coordinate care for multi-pet households while maintaining detailed care instructions and records.
• Handle residential security responsibilities including key management, alarm systems, and property access.
• Build long-term client trust through professionalism, reliability, and consistent communication.

Assistant Manager at Spirit Halloween (2014-07 – 2014-11)

• Assisted with inventory management, staffing, customer service, and daily store operations.
• Conducted inventory audits and maintained stock accuracy.
• Supervised employees and delegated daily operational responsibilities.
• Assisted with cash handling, deposits, and opening and closing procedures.

Associate of Arts in General Studies – Front Range Community College (2017-05)