IT Asset Management Professional
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With over a decade of experience in customer service, operations, and enterprise technology support, combined with hands-on experience managing the lifecycle of IT assets. Skilled in IT asset deployment, provisioning, inventory management, and retirement. Proven ability to coordinate hardware fulfillment, maintain inventory integrity, and support ITSM processes while delivering excellent service to end users across the organization.
Service Delivery Specialist - Curaleaf
Manage the deployment, provisioning, inventory, reclamation, and retirement of enterprise IT equipment, including laptops, desktops, tablets, and peripherals. Prepare devices for deployment by wiping, imaging, updating, and enrolling them through Windows Autopilot while maintaining accurate inventory records and supporting asset lifecycle management. Coordinate nationwide hardware fulfillment, monitor service requests through Freshservice, and support Major Incident Management and Change Management processes to ensure minimal disruption to business operations.
Customer Service and Fulfillment Roles - Zappos
Developed strong customer service, problem-solving, and operational support skills. Worked in customer loyalty and fulfillment-related roles resolving complex issues, improving processes, collaborating across departments, and consistently delivering exceptional customer experiences.
