Sean Peng

I am a dedicated and hard working professional who has worked in the casino gaming industry for the last 5 years in both dealing and supervisory positions. Also have 5 years working in retail and customer service positions. My many years working in customer based environments has allowed me to learn exemplary customer service skills, which I will use to provide outstanding customer service for your patrons.

That along with my eagerness to learn and constantly improve my skills- will make me a great asset for your business.

Work Experience-Hot Springs, AR - Dual Rate Supervisor January 2018 – July 2021

• Proficiently in dealing Blackjack, and various carnival games. 
• Supervising staff and monitor tables to ensure security of the game based on house SOPs and other regulations. 
• Approving money and cheque transactions, rating players and documenting all information and relaying it to surveillance and upper management when necessary.
• Opening and closing tables at beginning and end of shifts, utilizing roadmap to assign dealers to designated tables, submitting and completing fills/credits when necessary.

Sands Casino Bethlehem, Bethlehem, PA - Table Games Dealer September 2016 – December 2017

• Deal various table games in a proficient and speedy manner, while delivering good customer service in the busiest and top grossing casino in the state.
• Changing and issuing chips to players for buyins/payouts according to Sands policies and procedures.
• Handle winning and losing wagers according to company policy as well as verifying fills and credits. 

The Container Store, New York, New York – Logistics Support September 2015 –July 2016

• Processing orders for the Manhattan market. 
• Assisting with pulling and packaging orders for deliveries.
• Working with merchandising team to replenish sales floor inventory. 
• Utilizing cutting stations for customized products when necessary. 

Acclaim Capital Partners, New York, New York – Risk Manager March 2013 – December 2014

• Assisted in designing and assessing risk management criteria's and processes for the firm's traders.
• Monitoring trader activities to make sure they are complying to the risk guidelines assigned to them.
• Created trading reports containing summaries of each traders performance, presenting the data to upper management and provide possible adjustments ideas which can lower the financial risk exposure to the firm. 
• Utilized Salesforce to create user profiles, email templates and updating statuses for all traders within the firm.
• Researched and compiled reports on economic news, upcoming company earnings, stock splits, possible mergers and other factors that can have significant impact on a company's stock price. 

Vitamin Shoppe, Brooklyn, New York – Assistant Store Manager September 2011 – February 2013

• Use product information and available resources to educate customers and assist them in making smart product selections that are right for them.
• Operating and balancing the cash registers, as well as ensuring the safe and other financial reports are accurate.
• Supervising associate shifts and making sure all necessary task are completed by the team.

School: The City University of New York, College of Staten Island

Bachelors of Science Degree in Business Management/Finance