Sean Warrick

Results-driven Automotive Service Manager with 3+ years of proven success at Ourisman Chevrolet, Marlow Heights. Recognized for top-tier Customer Satisfaction Index (CSI) scores, consistent revenue growth, and skilled leadership of high-performing technician teams. Adept at maximizing labor efficiency, sustaining $150K–$200K in monthly sales, and leveraging Ignite and Xtime to streamline service operations.

Service Manager - Ourisman Chevrolet - Marlow Heights, MD

(2022-01)

• Lead a team of technicians averaging 60+ hours per week, ensuring quality, efficiency, and on-time delivery.
• Achieve and sustain top CSI scores, driving repeat business and long-term customer loyalty.
• Generate $150K–$200K in monthly service sales through strategic upselling, workflow optimization, and strong customer engagement.
• Maintain an effective labor rate (ELR) of $207, consistently exceeding dealership benchmarks.
• Leverage Ignite and Xtime daily to optimize scheduling, technician productivity, and service lane operations.
• Partner with dealership leadership to set department goals, implement process improvements, and uphold top-tier customer service standards.

Bachelor of Science - Marketing - North Carolina Central University

Associate Degree - Human Resources - Prince George's Community College