Sean Wilson

Digital Media and Graphic Design professional with hands-on experience in diesel engine diagnostics and repair. Skilled in web design, SEO marketing, multimedia production, and customer-facing roles. Adept at balancing technical proficiency with creative problem-solving across diverse work environments.

Diesel Technician at Authentic Diesel Services LLC (2023-07 – Present)

• Diagnose and repair diesel engine issues with accuracy and efficiency.
• Service and manage U-Haul rental vehicles.
• Source and acquire parts for both online and in-shop sales.
• Disassemble, clean, and maintain parts and components.
• Responsible for opening and closing shop operations.

Customer Service Representative at Alorica – Costco (2017-11 – 2018-06)

• Delivered high-quality customer support via phone, maintaining professionalism in high-volume environments.
• Utilized strong verbal and written communication to resolve member inquiries.
• Demonstrated adaptability in fast-paced, high-production settings.
• Managed account updates, troubleshooting, and multi-monitor computer navigation.

Cashier / Customer Service at The Home Depot (2010-04 – 2013-10)

• Processed cash, credit, debit, and check transactions with accuracy.
• Provided courteous, tactful assistance in challenging customer situations.
• Performed mathematical calculations and followed directives from leadership.
• Built trust with customers through professional communication and service.

Sales Representative / Customer Service at Apex Marketing (2007-04 – 2008-09)

• Engaged customers to drive product sales and achieve targets.
• Utilized persuasive communication to maintain attention and interest.
• Applied accounting, credit, and lending principles.
• Typed 85+ WPM to support efficient documentation and communication.

Graduate – Framingham High School, Massachusetts

Coursework completed in Music Production – Full Sail University

Coursework completed in Video Game Design - Virginia College