Courier / Swing Driver / DOT-1 - Federal Express Corporation (FedEx) - Hillside, IL
(2026-06)
- Operate company vehicles to provide courteous and efficient pickup and delivery of packages.
- Provide coverage for assigned routes within the station service area and follow route directions and schedules.
- Check shipments for conformance with FedEx service requirements and handle packages safely and efficiently.
- Perform customer service functions while maintaining professional communication with customers and coworkers.
- Follow company safety procedures, vehicle operating requirements, and assigned work instructions in a time-sensitive environment.
Customer Service Lead - Amtrak - Chicago, IL
(2014-11 - 2024-09)
- Worked in high-volume station and platform environments while following company safety procedures and operating standards.
- Assisted passengers with luggage, special accommodations, station movement, and safe access to platforms.
- Performed assigned ticketing, platform, opening, closing, and customer service duties accurately and efficiently.
- Communicated schedules, routing, delays, and operating information clearly to passengers and coworkers.
- Handled cash transactions, safeguarded company funds, balanced safe transactions, and prepared daily reports.
- Received and processed large remit cash deposits from conductors and onboard personnel and supported deposits to and from Dunbar.
- Worked closely with team members during high-volume and time-sensitive operations while maintaining safety and professionalism.
Customer Service Associate / Cashier Supervisor - Event Network - Chicago, IL
(2005-03 - 2014-09)
- Supported busy retail operations, including opening and closing locations, stocking merchandise, and maintaining organized work areas.
- Supervised cashiers, coordinated staffing needs, and helped keep daily operations moving efficiently.
- Processed high volumes of transactions accurately and maintained inventory and merchandise.
Patient Escort / Transportation - University of Chicago Hospital - Chicago, IL
(2014-09 - 2014-11)
- Transported patients safely between departments while following safety, confidentiality, and compliance requirements.
- Handled transportation equipment and coordinated with hospital departments to complete assignments efficiently.
Survey Conductor - Research International - Chicago, IL
(2002-12 - 2005-02)
- Conducted public interviews and surveys and recorded information accurately.
- Maintained professional communication and dependable performance while completing assigned work.
