Project Consultant/Coordinator (Volunteer) at Wonfel Aid (2020-06 – 2024-01)
- Oversaw the functionality of Wonfel's database payment system, enhancing donor engagement by 20%.
- Managed social media platforms (Facebook, X, Instagram, and YouTube), boosting follower engagement by 15%.
- Organized fundraising events, raising over $50,000 for various projects.
- Developed comprehensive project reports, improving transparency and stakeholder communication.
- Facilitated the onboarding process for new team members, reducing onboarding time by 30%.
Project Intern at Broad System International (2019-06 – 2020-05)
- Diagnosed and resolved complex database issues, ensuring the security and integrity of critical data assets.
- Evaluated, monitored, and optimized database performance to achieve peak efficiency and reliability.
- Executed regular maintenance tasks, including backups, restores, and updates, to safeguard data and ensure business continuity.
- Collaborated with application development teams and project managers to design scalable database architectures that met business needs.
Reservation Specialist at Trump International Hotel (2018-06 – 2019-03)
- Facilitated reservations based on customer requirements and budget.
- Coordinated and planned travel itineraries, processed payments, and communicated confirmation details.
- Maintained accurate records of reservation, including guest profiles, special requests, booking statistics, and revenue reports.
- Managed reservations for large groups, coordinating room blocks, and ensuring all guests' needs are addressed.
- Collaborated with different stakeholders such as event planners, corporate clients, and travel agents.
Front Desk Agent at Trump International Hotel (2017-09 – 2018-06)
- Processed guest check-ins and check-outs, while managing front-end operations, and providing outstanding customer support.
- Addressed challenging guest requests and defused tense situations effectively.
- Coordinated guests' activities, transportation and tours outside the hotel.
- Liaised with housekeeping, maintenance, and other departments to ensure guest needs are met.
First Class Cabin Crew at Emirates Airlines (2010-11 – 2016-11)
- Handled in-flight emergencies, resolved passenger issues, and make quick decisions under pressure.
- Monitored and secured the cabin, adhering to stringent aviation rules and regulations, and performed thorough safety procedures and preflight checks to ensure a safe and smooth flight.
- Communicated effectively with passengers, colleagues, and stakeholders, making timely announcements and addressing inquiries with professionalism and courtesy.
- Provided exceptional service to high-profile passengers from diverse backgrounds, ensuring their comfort and satisfaction throughout the flight.
