Selasi Tawia

Healthcare professional with more than six years of experience at Memorial Sloan Kettering Cancer Center, supporting patients, visitors, physicians, and multidisciplinary care teams in a fast-paced clinical environment. Known for professionalism, sound judgment, and creating positive experiences while maintaining safety, confidentiality, and accuracy. Brings strong communication, observation, and de-escalation skills, with the ability to remain calm under pressure and follow established procedures with integrity.

Available for evening, overnight, and per diem hospital security opportunities.

Clinical Research Specialist at Memorial Sloan Kettering Cancer Center (2024-04 – Present)

• Coordinate 25–40 oncology research patient visits each week while ensuring compliance with hospital policies, research protocols, and regulatory requirements.
• Maintain audit-ready documentation and safeguard confidential patient information with exceptional accuracy and discretion.
• Collaborate daily with physicians, nurses, research staff, and administrative teams to support safe, efficient clinical operations.
• Build trusting relationships with patients and families by providing compassionate service and clear communication throughout the research process.
• Balance multiple priorities while remaining calm, organized, and responsive in a fast-paced healthcare environment.

Care Coordinator II at Memorial Sloan Kettering Cancer Center (2023-07 – 2024-03)

• Coordinated care for up to 50 patients each day across multiple providers in a high-volume outpatient clinic.
• Anticipated and resolved scheduling conflicts before they affected patient care or clinic operations.
• Served as a primary point of contact for patients, visitors, physicians, and clinical staff, consistently delivering professional, respectful customer service.
• Maintained accurate electronic medical records while protecting confidential patient information.
• Adapted quickly to changing priorities while helping create a positive experience for patients and visitors.

Care Coordinator I at Memorial Sloan Kettering Cancer Center (2019-10 – 2023-07)

• Supported daily operations in a busy outpatient practice by coordinating appointments, patient flow, and communication between departments.
• Assisted patients and visitors with professionalism, empathy, and patience while helping maintain an organized and a welcoming clinical environment.
• Ensured compliance with hospital policies and documentation standards through accurate recordkeeping and attention to detail.
• Worked collaboratively with multidisciplinary teams to support efficient patient care and clinic operations.

Customer Service Associate at Walgreens Co. (2013-08 – 2015-12)

• Delivered outstanding customer service in a fast-paced retail environment serving a diverse community.
• Assisted with opening a new store location by supporting daily operations, merchandising, and customer engagement.
• Trained new employees on operational procedures and customer service standards.
• Maintained awareness of store activity, recognizing and reporting potential safety and loss-prevention concerns while promoting a safe shopping environment.

Bachelor of Science in Health Services Administration – CUNY Lehman College

Associate of Science in Science – CUNY Borough of Manhattan Community College