Selena Craycraft

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal, excellent time management and problem-solving skills. Detail oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am willing to relocate for the right opportunity.

Wholesale Parts Manager - Crown Automotive Group

(2022-09)

• Increased customer satisfaction through prompt resolution of issues related to orders or product quality concerns.
• Maximized profitability by consistently seeking out new business opportunities and driving growth within existing accounts.
• Maintained current knowledge of industry trends, regulations, and competitor activities to make informed business decisions regarding part offerings and strategic partnerships.
• Boosted sales by establishing strong relationships with key clients and understanding their unique needs.
• Conducted regular training sessions for staff members on product knowledge, enhancing their ability to serve customers effectively and professionally.
• Spearheaded cross-functional collaboration efforts between the wholesale parts department and other teams within the organization in order to streamline processes and improve communication channels overall.
• Fostered a positive work environment characterized by open communication, mutual respect, and shared commitment to achieving outstanding results as a team.
• Provided timely, insightful and accurate reports to upper management.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Supervised and trained staff in product knowledge and customer service.
• Assessed areas of service concern and developed improvement plans.
• Completed monthly profit and loss performance reports.

Wholesale Parts Salesperson - Crown Automotive Group

(2017-10 - 2022-09)

• Worked to build relationships with customers and build potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Informed customers of promotions to increase sales productivity and volume.
• Achieved or exceeded company-defined sales quotas.
• Stayed current on company offerings and industry trends.

Asst. Parts Manager - Fitzgerald Auto Mall

(2011 - 2017)

• Multi-line parts department
• Responsibilities included: Inventory control
• Setting schedules for drivers, warehouse staff and counter people
• Posting and coding of outside purchases
• Working with the service department to maintain a open and easy working environment
• Keep the department up to date on all open recalls and availability of any parts if needed.
• Dealing directly with the manufacturers DPSM or factory engineers for any part issues or concerns that may arise
• Basic parts counter work
• Maintaining existing and gaining new wholesale customers
• Implementing and enforcing any policies and/or procedures.

Wholesale Manager - Tire Kingdom

• Gained and maintained new wholesale accounts
• Managed a staff of drivers and sales staff
• Maintained an inventory needed to support sales.

Wholesale Sales Rep (Outside) - Kauffman Tire

• Provided superior service to customers by quickly responding to requests, suggestions and concerns.
• Managed prospective leads and existing accounts to accurately forecast revenue and develop long-term business partnerships.
• Addressed each customer’s needs and wants to recommend suitable product options.
• Resolved order issues efficiently and enhanced customer satisfaction ratings.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
• Provided ongoing support to existing clients, addressing any issues or concerns promptly to maintain positive business relationships.

Service Advisor - Crown Honda

• Interacted with customers to achieve their vehicle repair/service needs
• Write repair orders to reflect the customers’ concerns or issues in a way the technician could read to properly diagnose and repair the vehicle
• Advised customers on any other recommended services needed
• Helped customers understand factory warranty and extended warranty coverages and limitations
• Explained factory recalls as needed.

Counter Person - Russell Mazda

• Worked directly with the technicians on the back counter and dealt with wholesale customers
• Checked in stock order every morning and put the parts away.

Counter Person - Veterans Ford

• Aided in building the parts department from the ground up
• Worked directly with parts manager to choose bin layout, parts placement and first order of parts, fluids and tires needed to get the department started
• I worked at the shop counter with technicians.

Parts Counter - Crown Nissan

• Worked directly with the technicians on the back counter and dealt with wholesale customers
• Checked stock order in the morning and put the parts away.