Contact Center Specialist - Spectrum (Charter Communications)
(2024-06 - 2025-04)
- Delivered professional support to a high volume of customers via phone and chat, resolving billing issues, service interruptions, and technical concerns across internet, TV, and voice products.
- Utilized CRM tools to manage and document customer interactions and escalate issues when necessary.
- Diagnosed and resolved technical problems with cable modems, routers, set-top boxes, and mobile devices.
- Provided clear and detailed information regarding Spectrum promotions, service plans, and billing.
- Consistently met or exceeded call handling, quality assurance, and customer satisfaction metrics.
- Collaborated with internal teams and field technicians to ensure timely service delivery and issue resolution.
- Recognized for exceptional communication and customer service skills, contributing to customer retention and satisfaction.
RCA/CNA/Med-Tech - Senior Living Management
(2018-08 - 2023-02)
- Provide care and assistance with the functions of daily living
- Maintain residents' health records/resident charts by timely documenting any changes in health, incidents, and observation of unusual occurrences
- Maintain Medication Observation Records
- Assist with self-administration of medication
- Respond quickly to emergencies
- Coordinate physician/hospital visits
Community Educator - NYCHA
(2018-07 - 2020-03)
- Facilitate Family Planning Education to community members, organizations, adults, and families in accordance with work plan objectives.
- Promote and engage in meaningful outreach programs to community members, organizations, parents, and professionals. Recruited supervised and facilitated youth groups ranging between 5-12 students. Created, developed, and presented presentations, activities, and different programs.
- Collaborates on the development and implementation of health and wellness activities that promote personal wellness.
- Delivers general and specialized group educational opportunities on Health topics, including weight and stress management, risk prevention and reduction, and living with specific health conditions.
Office Assistant - South Shore High
(2017-09 - 2018-06)
- Manage databases and input school related information, data, and update staff/student records.
- Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests.
- Assist in conference room readiness inspections to determine the room is equipped with proper event materials such as pads, pencils, event handouts and welcome packages.
- Minor booking of meetings/events following protocol for email confirmation, no show management and internal correspondence.
