Front Desk Supervisor - 1 Hotel South Beach - Miami, FL
(2025-06)
- Cross-trained in VIP Services, Front Desk, Guest Experience, and Concierge operations
- Delivered Forbes 5-star level service during check-in/out and guest interactions
- Resolved high-priority guest issues, ensuring luxury service standards and guest satisfaction
- Supervised front desk operations during peak occupancy periods and coordinated team task distribution
- Supported training and coaching of new front office associates on service standards and guest engagement
Reservations Supervisor - AKA Hotel Brickell - Miami, FL
(2024-07 - 2025-06)
- Managed 200+ reservations weekly across individual, group, and corporate channels
- Maintained accurate inventory and supported revenue strategies using Opera PMS
- Collaborated with sales and revenue teams to optimize occupancy and rates
- Assisted in forecasting demand trends and monitoring daily pickup reports
- Coordinated with operational departments to ensure accurate room allocation and guest readiness
Manager in Training - Food & Beverage - Four Seasons Hotel - St. Louis, MO
(2022-12 - 2024-01)
- Rotational training in In-Room Dining, Pool, Fine Dining Restaurant, and Banquet operations
- Supported outlet managers in ensuring service excellence and smooth daily operations
- Assisted with staff scheduling, shift supervision, and operational coordination
- Monitored guest feedback and implemented service recovery actions to maintain luxury standards
Duty Manager - Andalucia Hotel - Bizerte, Tunisia
(2022-09 - 2022-12)
- Oversaw hotel operations, managed guest relations, and resolved service issues efficiently
Income Auditor - Marriott Tunis - Tunis, Tunisia
(2022-04 - 2022-07)
- Audited daily revenues, reconciled accounts, and ensured compliance with financial procedures
Income Auditor - Four Seasons Hotel - Tunis, Tunisia
(2021-09 - 2022-03)
- Prepared financial reports, identified discrepancies, and collaborated with finance team
Restaurant Manager - Restaurant U-Too - Tunis, Tunisia
(2021-07 - 2021-10)
- Supervised restaurant operations, trained staff, and maintained service excellence
Human Resource Core - Barceló Occidental - Tunis, Tunisia
(2020-08 - 2021-08)
- Assisted with recruitment, training, and employee relations initiatives
F&B Cost Controller - Barceló Concorde Hotel - Tunis, Tunisia
(2019-08 - 2020-08)
- Monitored and analyzed food & beverage costs, optimizing profitability
