Social Media Manager/Advertising - Radio Cab - Portland, OR
(2024-08)
Remote Customer Service Representative - Washington Supply Chain Center - Kent, WA
(2023-01 - 2024-08)
- Processed and verified store orders received through Pulse (electronic ordering system)
- Provided courtesy reminder calls to stores that have not placed order by cut-off times
- Prepared billing for order add-ons and pickups
- Prepared all paperwork for loading and production (using Access program); ran any pertinent reports, dough maps
- Prepared route packages for drivers to include invoices, keys, credit requests, D&S paperwork, COD requests, alarm codes, and any necessary communications to the stores
- Coordinated and disseminated corporate, marketing and other company information to the stores
- Assisted with routing of trucks where applicable
- Contacted stores to advise them of any changes to routing schedules; weather or production delays, etc.
- Answered and routed all departmental calls
- Maintained filing system for invoices, reports and other customer related information
- Maintained customer contact list
- Updated or added new store information in order management system (Do micas)
- Provided clerical support to other departments as needed
- Processed credits for the Domino's Pizza stores
- Coded credits for delivery accuracy using credit tracking program
- Coordinated credit requests with appropriate departments for further research
- Processed special orders/pick-ups
Optometric Technician/Receptionist - National Vision, Inc. - Tukwila, WA
(2021-12 - 2022-12)
- Collected patient information
- Checked in patients
- Collected insurance and copays
- Scheduled appointments and called no shows
- Processed payments
- Conducted various vision tests
- Operated eye imaging machines
Front Desk Supervisor/Manager on Duty - Red Lion Hotels - Redding, CA
(2020-03 - 2021-12)
- Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.
- Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
- Collect the guest's payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
- Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.
- Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
- Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
- Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.
Funeral Apprentice - Lawncrest Chapel - Redding, CA
(2018-08 - 2020-02)
I helped funeral directors with all functions of funeral services. I did scheduling of services and memorials. I assisted the embalmers with daily tasks in the care center. I drove for the funeral home to do removals of deceased family members.
I did laundry services like cleaning and folding all linen inside the funeral home. I helped clean and maintenance the funeral home. I did a lot of filing and organizing paper work. I dealt a lot with working in family services and dealing with very stressful situations.
I also answered phones at work and took messages for people and was able to help families out as much as I could.
Bakery Delivery Driver - Bakeshop - Portland, OR
(2017-05 - 2018-06)
- Obtain orders from the bakery manager for delivery and pick-up activities.
- Check the destination and customer information and ensure that a proper route plan is charted out.
- Map routes using GPS and standard maps, ensuring that the shortest and safest routes are followed.
- Navigate the way to destinations, following rules and regulations of traffic, and ensure that no violations are made.
- Ascertain that all deliveries are made in a timely and accurate manner, to the correct address.
- Place bakery items such as cakes, and pastries in correct stocking locations.
- Perform both preventative and regular maintenance on assigned delivery vehicles and ensure that any required repairs are handled properly.
- Ascertain that the interior of the assigned delivery vehicle is kept clean and sanitized at all times.
Housekeeping Supervisor - Country Inns & Suites - Portland, OR
(2016-05 - 2017-05)
- Oversee daily housekeeping operations, including room cleaning, laundry, and public area maintenance
- Supervise and train housekeeping staff, providing guidance and feedback to ensure high-quality work
- Assign tasks and manage workload to meet deadlines and ensure efficient productivity
- Conduct regular inspections to ensure compliance with quality and safety standards
- Manage inventory and order supplies, controlling costs and minimizing waste
- Collaborate with front desk and maintenance teams to resolve guest issues and maintain hotel appearance
- Implement and enforce hotel policies, procedures, and brand standards
- Monitor and address guest complaints and feedback, ensuring prompt resolution
- Develop and implement strategies to improve customer satisfaction and loyalty
Driver/Embalmers Asst. - Service Corporation International - Portland, OR
(2014-12 - 2016-07)
I helped funeral directors with all functions of funeral services. I did scheduling of services and memorials. I assisted the embalmers with daily tasks in the care center. I drove for the funeral home to do removals of deceased family members.
I did laundry services like cleaning and folding all linen inside the funeral home. I helped clean and maintenance the funeral home. I did a lot of filing and organizing paper work. I dealt a lot with working in family services and dealing with very stressful situations.
I also answered phones at work and took messages for people and was able to help families out as much as I could.
Call Center Customer Service Representative - TSI - Transworld System, Inc - Portland, OR
(2014-06 - 2016-05)
- Manage inbound and outbound customer calls in a timely manner
- Identify customers' needs and wants, give your best to clarify information
- Research every issue and provide solutions to them
- Recognize opportunities to upsell our products and services
- Follow our company's communication "scripts"
- Keep records of all conversations in our call center database in a comprehensible way
