Serena Miller

Authorized for hire in the U.S

Patient Access Register - Nyp Hudson Valley Hospital - Peekskill

(2025-02)

• Registered and welcome patients, verfeid insurancs, obtained authorizations, and endsured accurat data entry while mainaining HIPPA compliance.
• Scheduled appoiments, coordinated wih clinical staff, and supported efficent patient flow in fast -paced enviroment.
• Collected co-pays, explained billing procedures, and resolved patient concerns with professionalism and emptathy.
• Handled sensitive information with discretion and provided reliable detail-oriented suport to both parties ad healthcare terms

Manager - Nonnas - Peekskill

(2024-02 - 2024-12)

• Achieved promotion to manager role within a short timeframe of two weeks due to exceptional performance, dedication, and ability to quickly grasp operational procedures and leadership responsibilities.
• Resolved customer complaints and concerns professionally and on time, fostering positive relationships and increasing overall tips by 15%.
• Conducted opening and closing procedures focusing on accuracy and efficiency, resulting in a 5% reduction in errors and discrepancies.
• Assigned, prioritized, and delegated tasks and responsibilities of up to 10 employees in a single shift.

Educator - Little Kings and Queens - Peekskill

(2022-01 - 2022-08)

• Created over 60+ engaging lesson materials, which included multimedia presentations and interactive activities, to enhance student understanding and retention.
• Managed a group of up to 21 children in a classroom setting.
• Created and implemented strategies to meet the needs of mentally and physically challenged students.
• Instructed language and literacy skills to children ranging from ages 2-5, emphasizing reading comprehension and critical thinking abilities.
• Maintained open and proactive communication with parents and guardians through regular updates, mobile app, and parent-teacher conferences to discuss student progress and address concerns.

Shift Supervisor - Rite-Aid - Peekskill

(2018-01 - 2021-12)

• Implemented promotional displays, leading to a 3% increase in revenue.
• Managed inventory levels, including ordering and restocking merchandise, resulting in a 6% decrease in out-of-stock situations.
• Supervised a team of 6 pharmacy technicians and sales associates, ensuring smooth operations and exceptional customer service.
• Trained over 5+ new employees on store policies and procedures, maintaining consistency and adherence to company standards.

High School Diploma - Peekskill Highschool (2017-06)