Sterile Processing Technician at Duke Health (2024-02 – Present)
- Decontamination and Cleaning (Dirty Side)
- Receive used instruments from surgical suites, emergency rooms, and clinics.
- Wear appropriate Personal Protective Equipment (PPE) to prevent exposure to biohazardous materials.
- Disassemble, soak, clean, and disinfect tools using detergents, enzymatic cleaners, ultrasonic cleaners, and washer-disinfectors.
- Inspection and Assembly (Clean Side)
- Inspect cleaned instruments for functionality, cleanliness, and damage (e.g., ensuring scissors are sharp, instruments are not broken).
- Assemble, tray, and package surgical instruments following specific, often specialized, tray lists.
- Place chemical indicators in packages to ensure sterilization compliance.
- Sterilization and Quality Control
- Operate and monitor autoclaves (steam sterilizers), ethylene oxide, or low-temperature hydrogen peroxide plasma machines.
- Run biological and chemical tests to verify that sterilization equipment is working properly.
- Keep accurate records of sterilization cycles, including instrument loads, times, and temperatures for tracking and compliance.
- Storage and Distribution
- Store sterilized trays and instruments in designated sterile storage areas to prevent contamination.
- Prepare and deliver case carts filled with the necessary instruments to the operating room
- Manage inventory by reordering supplies and removing expired items.
- Operational Responsibilities
- Perform routine cleaning of the sterile processing department and equipment.
- Prioritize, receive, and process, emergency or "rush" instruments.
- Ensure compliance with safety standards set by organizations like AAMI, OSHA, etc
Customer Service Representative at Manpower (2022-02 – Present)
- Provided assistance to clients
- Answered phone and assisted clients with changes
- Explained products and benefits
- Resolved payment and order disputes
Assembly Line Worker at Honda (2021-01 – 2022-02)
- Follow technical instructions, interpret engineering blueprints and technical terms.
- Discern quality of parts and materials used in production.
- Inventory parts and tools used in the assembling process.
- Follow company procedures and directives.
- Test finished products for defects.
- Maintain the tools used to create products.
- Keep a clean and well-maintained workspace.
Receptionist at Candlewood Suites (2019-04 – 2021-02)
Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.
- Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
- Collect the guest's payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
- Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.
- Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
- Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
- Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.
Customer Service Representative at Conduent (2015-05 – 2018-11)
Talks with customers by phone and receives turn-on, discontinuance, or change in service. Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders, using computer. May solicit sale of new or additional services. May adjust complaints concerning billing or service rendered, referring complaints of service failures, such as low voltage or low pressure, to designated departments for investigation.
Housekeeper/Van driver at Homewood Suites (2013-09 – 2015-01)
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
