Healthcare Tech & Sales Expert
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I am a results-driven Tech Specialist and Sales Professional with a strong foundation in Healthcare knowledge. With a passion for innovation and a commitment to delivering value, I thrive at the intersection of technology, healthcare solutions, and business growth. I bring a consultative approach to sales, translating complex technical solutions into real-world benefits for healthcare providers and organizations.
My background combines deep technical expertise, a thorough understanding of the healthcare landscape, and a proven track record of exceeding sales targets. I am passionate about helping clients navigate their digital transformation journey, improve patient outcomes, and achieve operational excellence.
Whether working with startups or established healthcare systems, I pride myself on building trusted relationships, staying ahead of industry trends, and delivering solutions that drive impact.
Customer Service Wireless Device Technician & Sales Leader | Asurion | March 2022 – August 2024
Resolved technical issues for iPhone and Android users related to internet access, email delivery, call connectivity, activations, and device security.
Recognized as a top-performing sales representative, honored with a portrait for outstanding achievements.
Sold home tech protection plans, driving significant recurring revenue through a $25/month subscription model.
Led training sessions for new and underperforming staff, improving team sales strategies and performance.
Supervised teams of up to 50 representatives, ensuring exceptional technical support and consistently achieving sales quotas.
Fostered a positive and high-energy sales environment, boosting team morale and overall results.
Laptop Technician | CSAT Solutions | April 2021 – March 2022
Installed, diagnosed, and troubleshot computer hardware and software to ensure optimal system performance.
Configured, monitored, and supported various operating systems, including Microsoft Windows.
Established secure remote connectivity through VPN and Multi-Factor Authentication (MFA).
Applied networking fundamentals (LAN, WAN, TCP/IP, DHCP, DNS) to maintain stable and efficient networks.
Supported MS Office 365 applications to enhance team productivity and workflow efficiency.
Demonstrated strong multitasking, fast learning, and problem-solving skills in a high-paced environment.
Member Services Representative | Alignment Health Plan | October 2024 – Present
Assist senior members with Medicare plan inquiries, healthcare needs, and service navigation.
Deliver compassionate support and clear information to improve member experience and satisfaction.
Help members understand benefits and access necessary medical services effectively.
Communicate complex healthcare information with empathy, professionalism, and clarity.
Associate of Business Administration (ABA) | Lone Star College | June 2022 – Present
High School Diploma | Cypress Ridge High School | Graduated 2018
