Sergio Lopez

Healthcare professional with 13+ years of direct clinical experience and a strong background in electronic health record (EHR) systems, application support, and staff training. Experienced serving as a Cerner clinical systems super user and HIM system trainer — troubleshooting routine application issues, documenting resolutions, escalating complex problems, and coordinating staff education during system rollouts. Comfortable partnering with clinic and operations leadership to align training requirements with clinical workflows, administering learning content, tracking completion, and supporting new-employee and clinician onboarding.

Skilled at entering and tracking data in enterprise systems and ticketing/tracking platforms, coordinating class logistics, and communicating clearly with clinical and non-clinical staff. Bilingual (English/Spanish), Google IT Support Certified, MSN-prepared, with a customer-service mindset and genuine enthusiasm for learning complex software applications.

RN Supervisor - Reche Canyon Rehab Center

(2024-11 - 2025-09)

• Supervised nursing staff and coordinated department communication with management and interdisciplinary teams, resolving staffing and workflow issues.
• Served as a point of contact for staff questions regarding scheduling, workflow, and system-related issues, documenting and escalating unresolved items as needed.

Acute Care RN - Rancho Los Amigos, LA County

(2023-03 - 2024-01)

• Supported cross-department communication and documentation in a fast-paced clinical operations environment.

ICU Staff RN / Super User Nurse - Kindred Hospitals

(2018-01 - 2021-01)

• Acted as clinical systems super user, supporting EHR functionality and troubleshooting routine application issues for clinical staff.

Cerner Super User RN - Dignity Health St. Mary Medical Center

(2013-10 - 2015-05)

• Served as trainer and technical liaison for a new Health Information Management (HIM) system implementation — developing training materials, organizing class logistics, and coordinating staff education across departments.
• Supported Telemetry, Med-Surgical, and Acute Rehab departments as clinical systems super user, troubleshooting routine EHR issues, documenting resolutions and trends, and escalating complex issues to senior analysts.
• Tracked staff training completion during system rollout and partnered with unit leadership to ensure training requirements aligned with clinical workflows.

IT Manager - CAN Transport, AMCO Distribution, McKinney Trailers

(2007 - 2013)

• Managed technical support and system access for 50–100 users across multiple sites; submitted, tracked, and resolved help desk tickets using enterprise ticketing tools.
• Administered Active Directory, Exchange Server, and Google Workspace accounts, coordinating system access with onboarding and training timelines.
• Trained and onboarded new staff and contractors on internal systems, security policies, and standard operating procedures.

IT Manager - UCLA

(2003 - 2007)

• Supported 200+ users across multiple academic departments, managing workstations, IT peripherals, and routine troubleshooting.
• Developed simple, repeatable training materials and procedures to orient new users to department systems.

Master of Science - Nursing Leadership - California State University, Dominguez Hills (2009 - 2012)

Bachelor of Arts - Spanish and Literature - California State University, Dominguez Hills (2007 - 2010)

Bachelor of Arts - Anthropology - University of California, Los Angeles (2003 - 2007)