Serieka Green

Operations professional with experience in process improvement, vendor management, and inventory coordination, including building escalation and tracking workflows that reduced procurement delays and stockout risk. Pursuing an MBA in Operations Management with a Lean Six Sigma Green Belt (FAU).

Executive Operations Assistant at Salt Chamber Inc. (2024-02 – 2025-06)

• Executive Liaison: Managed critical updates, correspondence, and task schedules on behalf of the COO to keep team projects moving forward smoothly.
• Project Onboarding (Salt Therapy Home): Led affiliate partner onboarding workflows and supported affiliate network growth by managing partner inquiries and onboarding new members.
• Cross-Functional Communication: Facilitated updates between warehouse, sales, operations, external customers & PM, tracking order statuses and delays.
• Resource Management: Oversaw a 15+ product inventory, analyzing usage trends to forecast replenishment cycles and prevent logistical bottlenecks or stockouts.
• Vendor Tracking: Managed the lifecycle of monthly vendor deliverables, establishing an escalation workflow to mitigate procurement delays.
• Workflow Maintenance: Monitored and maintained automated operational workflows across Zapier, Tidio, and Google Sheets, troubleshooting data errors to ensure uninterrupted daily business operations.

Assistant Manager at European Wax Center (2023-09 – 2024-02)

• Process Oversight: Managed morning/nightly closing workflows, auditing location revenue and project completion against operational standards.
• Data Tracking: Utilized Zenoti and Google Sheets to monitor performance metrics and generate daily operational reports for management.
• Inventory Control: Checked stock levels every week and tracked supply usage to help management plan the monthly budget.
• Target Execution: Followed customer service guidelines to personally hit an 80% pre-booking target and meet company standards.

Sales Operations Support at Sidcore (2022-09 – 2023-03)

Supported sales operations and project coordination through CRM management, ensuring accurate tracking of customer communications and pipeline visibility. Collaborated on internal sales initiatives and training workshops to improve cross-functional alignment between sales and operations teams.

Patient Care Coordinator Assistant at Success TMS (2022-03 – 2022-10)

Coordinated high-volume appointment scheduling, insurance verification, and claims processing to support clinical operations and reduce patient wait times. Maintained accurate patient records in EHR systems, ensuring compliance with documentation standards and supporting continuity of care. Responded to patient inquiries regarding treatment plans and medications, serving as the primary communication link between clinical staff and patients.

Master of Business Administration (MBA) in Operations Management – Florida Atlantic University (2027-05)

Bachelor of Art in Health Science – Florida Atlantic University