Oncology Coordinator at North East Medical Services (2026-03 – 2026-09)
- Check patient's insurance eligibility
- Obtain insurance authorizations for procedure
- Call facility or hospital to schedule patient for scanning or other procedure
- Notify doctor of abnormal lab result or any abnormal finding in scan
- Posts a variety of information and data in connection with the maintenance of medical record
- Serve as a chaperone for medical providers as needed
- Comply with infection control, safety, and clinical practice policies, including applicable regulatory requirements
- Notifying doctor of patient delays and service issues and advocating for efficient clinic flow
- Perform check in and out-patient tasks
- Schedule patient for next office visit
- Handling payment
- Answer CRM, answer phone calls and handle walk-in patient requests
Same Day Surgery Unit Clerk at Chinese Hospital (2013-06 – 2026-03)
- Schedule appointments and keep schedules up-to-date
- Conduct patient check-in upon arrival by greeting patients and family members and answering inquires related to procedure/surgery or referring inquires to appropriate parties
- Clearly label charts with accurate patient identification
- Notify personnel of abnormal lab results and return patients' charts to Medical Records
- Send medication orders to the pharmacy via fax
- Translate for non-English speaking patients in Cantonese and/or Mandarin
- Return soiled equipment to central supply
- Maintain sufficient supplies and equipment for patient care and operation unit by conducting inventory checks and ordering supplies, equipment, stationery on a weekly basis and inspecting and storing supplies upon delivery
- Uphold a safe and clean working environment by complying with procedures, rules, and regulations and adhering to infection-control policies and protocols
- Able to work in temperature varied environment with fast and frequent interruptions
- Ability to collaborate with team members, patients/family members and/or representatives in all areas of assigned duties
- Participate in hospital or departmental performance improvement activities
Emergency Room Unit Clerk at Chinese Hospital (2020-03 – 2021-01)
- Cross train as a unit clerk in the ER during the COVID-19 Pandemic
- Basic patient screening before entering the ER and ensured accurate patient identification.
- ER to ER direct patient transfer by preparing paperwork. notifying departments of patient admission or transfer
- Ambulance arrangement for patient discharge
- Notify appropriate personnel of abnormal lab results
- Prepare lab slips and specimen drop off to Laboratory Dept
- Maintain current MD on-call list for each service on a weekly basis
- Respond courteously and compassionately to the needs of physicians, nurses, patients, visitors and other members of the health care team in a timely manner
Utilization Management Coordinator at Chinese Community Health Plan (2010-09 – 2013-06)
- Input and process authorization.request from physician's office and health care provider
- Prepare denial letters in a timely manner
- Maintain and protect health care members' confidentiality
- Answer the phone, process and route incoming calls, and coordinate communications with other departments
Senior Select Program Coordinator at Chinese Community Health Plan (2009-10 – 2010-08)
- Home visit with members for safety assessment and education
- Prepare home visit reports for each visit
- Assist members with application for necessary medical equipment
- Arrange member transportation for medical appointment visits
- Organize and maintain department tiles, records, handbooks and manuals
Medical Assistant at Dr. James Yan, Gastroenterologist (2008-09 – 2009-09)
- Measure patient vital signs
- Help physician with patient examinations
- Translate for non-English speaking patients in Cantonese and/or Mandarin
- Give preparation instructions for colonoscopy and/or endoscopy as directed by the physician
- Schedule patient appointments
- Verify and update patient personal details and insurance information
- File patients' information - vital signs, test results and reports into a medical record database
- Maintain inventory of medical and office supplies
- Prepare and send out reports and/or medical records as requested by medical facilities and staff
- Answer and screen incoming phone calls from medical offices, patients and pharmacy
