Automotive Sales Consultant - Kia Motors - Loja, Ecuador
(2024-11 - 2026-03)
Awarded 3rd Place as Top Sales Agent in the Sierra Andina Region of Ecuador, in recognition of exceptional sales performance, client relationship management, and business development achievements.
- Assisted customers in selecting vehicles based on their needs and preferences.
- Conducted vehicle demonstrations to showcase features and benefits.
- Provided information on financing options and promotions available.
- Maintained product knowledge of Kia models and industry trends.
- Managed customer inquiries through phone, email, and in-person interactions.
- Collaborated with team members to achieve sales goals and targets.
- Followed up with customers post-sale to ensure satisfaction and build relationships.
- Prepared sales paperwork accurately for vehicle purchases and trades.
- Prepared sales contracts and other necessary paperwork for vehicle purchases.
- Collaborated with service department personnel to ensure customer satisfaction.
Senior Sales Consultant - Volkswagen - Loja, Ecuador
(2022-09 - 2024-11)
3rd Place – National Customer Service Excellence Award, Ecuador. Recognized nationally for delivering exceptional customer service, maintaining high customer satisfaction, and demonstrating outstanding professionalism and commitment to client relationships.
- Developed strong relationships with clients to enhance customer loyalty.
- Maintained up-to-date knowledge of automotive trends and Volkswagen products.
- Trained junior sales staff on best practices and sales techniques.
- Motivated sales staff to exceed sales targets by boosting morale with team-building activities and encouraging friendly competition.
- Supported leadership with development of marketing and sales plans by providing sales data and sharing customer insights.
- Created monthly reports summarizing sales performance metrics such as revenue, volume, margin.
- Advised customers on vehicle selection and financing options.
- Conducted product demonstrations to highlight vehicle features and benefits.
- Resolved customer inquiries and complaints efficiently and effectively.
- Assisted in organizing promotional events to boost showroom traffic.
Sales Director, Business Development - Still Language Center - Loja, Ecuador
(2022-04 - 2022-07)
- Led sales presentations to showcase language programs and services.
- Coordinated marketing initiatives to promote language courses and events.
- Analyzed customer feedback to improve service offerings and satisfaction.
- Established relationships with schools for language program collaborations.
General Manager - Fordes Institute for Professional Training - Loja, Ecuador
(2021-09 - 2022-04)
- Managed scheduling and logistics for training sessions and workshops.
- Directed daily operations to ensure smooth training program execution.
- Collaborated with staff to develop and enhance training curricula.
- Oversaw budget allocation for departmental resources and activities.
- Coordinated with external partners to expand professional training offerings.
- Implemented feedback mechanisms to assess training effectiveness and participant satisfaction.
- Facilitated staff meetings to discuss progress, challenges, and strategic planning initiatives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
SME Banking Relationship Manager & Branch Manager - Fortuna - Loja, Ecuador
(2018-06 - 2019-02)
- Maintained compliance with banking regulations and policies.
- Maintained updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.
- Provided customer service and support to clients regarding banking products and services.
- Processed customer transactions accurately and efficiently at a leading financial institution.
- Maintained compliance with banking regulations and internal policies consistently.
- Collaborated with team members to streamline operational workflows and improve service.
- Managed customer documentation, ensuring accuracy and confidentiality of sensitive information.
