Epic Ambulatory Go Live Support - Northwell Health - NY
(2026-05)
- Guided physicians, nurse practitioners, and clinical staff through high-volume ambulatory workflows to ensure uninterrupted patient care.
- Delivered tailored, at-the-elbow (ATE) navigational support focusing on multi-provider clinic scheduling and documentation.
- Demonstrated advanced efficiency techniques in CareEverywhere, SmartForms, and Epic InBasket management to optimize provider charting time.
- Coached outpatient clinical staff on medication reconciliation workflows and e-prescribing tools to safeguard patient medication administration.
Epic Ambulatory Go Live Support - COX HEALTHCARE - SPRINGFIELD MO
(2026-03)
- Develop scripts for dress rehearsal and provide the elbow support for end users
- Conduct training sessions for the other consultants regarding assigned areas/offices prior to go live
- Attend discovery sessions and various meetings with the builders assigned to work with trainers
- Assist with application testing, integrated testing and end user testing.
- Develop tips and tricks sheets, assist end users with preference lists configuration.
- Visited the offices assigned as requested, or as needed, to prepare for their go live
Epic Inpatient Go-Live Support - BOSTON MEDICAL CENTER - MA
(2025-10)
- Directly trained Providers on how to navigate within the hyperspace, document encounters, place and manage Orders with and without their smartsets and manage their In-basket.
- Trained and assisted providers with building their Smartphrase from the editor and showed them how to create an "on the fly" Smartphrase, as well as how to personalize their Medications and Procedures from the Preference Lists Composer and how to create favorites "on the fly"
- Assisted with order transmittal tracking, and workstation mapping as parts of efforts in resolving printing issues.
Epic Go-Live Support ClindDoc - INTERMOUNTAIN HEALTH - SALT LAKE CITY UTAH
(2025-09)
- Assisted providers with configuring their personal preference list, smart phrases, and note templates.
- Provided direction and assumed responsibility for one-on-one training with end users (doctors, nurses and other clinicians) and departments that require an Epic application re-train
- Assisted with order transmittal tracking, and workstation mapping as parts of efforts in resolving printing issues.
Epic ClindDoc Go Live Support - CHRISTY'S HEALTH - ALEXANDRIA LA
(2025-03)
- Assisted Providers on dynamic documentation.
- Trained Nurses and doctors on copying lab results into notes.
- Trained and assisted providers on creating and using quick text and Powernote
- Trained Doctors on how to add orders to Power plan
Epic Inpatient Go-Live Support - COREWELL HEALTH - DETROIT, MI
(2024-07)
- Trained and assisted providers with building their Smartphrase from the editor and showed them how to create an "on the fly" Smartphrase, as well as how to personalize their Medications and Procedures from the Preference Lists Composer and how to create favorites "on the fly"
- Trained and assisted the Surgery Schedulers on how to review their work queues and complete surgery orders from their work queues, as well as Ultrasound Techs on how to schedule, room, document and drop charges on their patients.
Epic Ambulatory Go Live Support - SAN FRANCISCO DEPT. OF PUBLIC HEALTH - CA
(2024-04)
- Assisted physicians to stream line their daily workflow by using the visit navigator which includes sections like the chief complaint, problem list, immunization, order entry, labs, progress note, letter, LOS, etc.
- Assisted providers with configuring their personal preference list, smart phrases, and note templates.
- Provided direction and assumed responsibility for one-on-one training with end users (doctors, nurses and other clinicians) and departments that require an Epic application re-train
- Assisted with order transmittal tracking, and workstation mapping as parts of efforts in resolving printing issues.
Epic Ambulatory Go Live Support - METHODIST LEBONHEUR - MEMPHIS TN
(2024-10)
- Develop scripts for dress rehearsal and provide the elbow support for end users
- Conduct training sessions for the other consultants regarding assigned areas/offices prior to go live
- Attend discovery sessions and various meetings with the builders assigned to work with trainers
- Assist with application testing, integrated testing and end user testing.
- Develop tips and tricks sheets, assist end users with preference lists configuration.
- Visited the offices assigned as requested, or as needed, to prepare for their go live
- Monitored and supported end users in resolving issues with navigation, troubleshooting, orders, patient plan care information, keyboard key combinations, efficient Epic Care system usage and other on-site issues
Epic Go-Live Support ClindDoc Orders - UNIVERSITY OF MASSACHUSETTS - MA
(2023-10 - 2023-11)
- Trained Doctors how to customize preference list and use order sets
- Assisted Nurses and showed them how to document on flowsheet and administer medication
- Trained Nurses to link override pulls, acknowledge and release orders
- Escalated issues that needed intervention to the analyst team
Epic Go-Live Support Orders - CTC COMMUNITY TECHNOLOGY COOPERATIVE - BOSTON, MA
(2022-12 - 2022-12)
- Assisted physicians to stream line their daily workflow by using the visit navigator which includes sections like the chief complaint, problem list, immunization, order entry, labs, progress note, letter, LOS, etc.
- Assisted providers with configuring their personal preference list, smart phrases, and note templates.
- Provided direction and assumed responsibility for one-on-one training with end users (doctors, nurses and other clinicians) and departments that require an Epic application re-train
Epic Go-Live Support ClindDoc - PROVIDENCE HEALTH - CA
(2022-04 - 2022-05)
- Assisted providers with configuring their personal preference list, smart phrases, and note templates.
- Provided direction and assumed responsibility for one-on-one training with end users (doctors, nurses and other clinicians) and departments that require an Epic application re-train
- Assisted with order transmittal tracking, and workstation mapping as parts of efforts in resolving printing issues.
Cerner Go-Live Support PowerChart - MARSHFIELD HEALTH - WESTON, WI
(2022-10 - 2022-11)
- Assisted Providers on dynamic documentation.
- Trained Nurses and doctors on copying lab results into notes.
- Trained and assisted providers on creating and using QuickText and Powernote
- Trained Doctors on how to add orders to Power plan
