Seyi Dayo

Customer-focused IT Support Engineer with 5+ years of experience supporting Windows environments, Microsoft 365, Intune, Active Directory, endpoint setup, printers, and network troubleshooting. Known for clear communication with end users, systematic troubleshooting, and providing onsite and remote support across fast-paced business environments.

IT Support Engineer - TeamLogicIT - Chicago, IL

(2025-10)

• Delivered onsite and remote desktop support by configuring and deploying Windows laptops, user profiles, OneDrive, Outlook, SharePoint access, and remote support tools for smooth end-user transitions.
• Performed new laptop installations, including Windows updates, driver installations, Office 365 setup, and remote access tools (e.g., Ninja RMM).
• Provided customer-focused Microsoft 365 support by managing onboarding, offboarding, group assignments, guest access, distribution lists, and user access issues through Microsoft 365 Admin Center.
• Migrated user data and profiles from old devices to new or reimaged laptops, ensuring seamless transitions.
• Administered Google Workspace by onboarding new users and managing account access.
• Performed system resets and clean OS installations (Windows 11) using Dell SupportAssist OS Recovery and other tools.
• Leveraged Microsoft Entra ID to investigate anomalous sign-in activity on a compromised user account, reviewing audit logs and sign-in reports to determine the source, scope, and risk level of the unauthorized access attempt.
• Installed and configured printers, drivers, and organizational resources on user devices.
• Managed system customization tasks such as font installation/removal and device configuration settings.
• Supported endpoint management using Microsoft Intune, including device enrollment, BYOD setup, and repurposing hardware (laptops, Surface devices, iPhones).
• Provided Active Directory support, including password resets via remote desktop access and account troubleshooting.
• Assisted with VoIP setup (3CX phone system) and ensured proper configuration for users.
• Ran system diagnostics and hardware checks using Dell support tools to identify and resolve device issues.
• Enabled and supported multi-factor authentication (MFA) using Microsoft Authenticator for enhanced security.
• Documented incidents, service requests, and asset management activities using ManageEngine and Autotask, ensuring accurate tracking and reporting.
• Set up new hires with IT equipment, configured devices, and assisted with ID badge activation.
• Assisted with HITRUST audit readiness by gathering system evidence, maintaining accurate access controls, assisting with security documentation, and remediating identified gaps to ensure compliance with organizational security standards.

IT Helpdesk Technician (Contract) - Wesco - Alsip, IL

(2025-09 - 2025-10)

• Collaborated with the local contact to locate and inventory all shipped equipment (e.g PCs, printers, scanners).
• Worked with the technical contact to connect and configure all new PCs for replacement in the staging area.
• Coordinated with local and technical contacts to swap old equipment with minimal business disruption.
• Configured new Zebra printers to replace old printers with Static IP address, DNS, Default gateway and staging area name to ensure reliability, security and manageable network printing.
• Connected and set up all PCs in the designated staging area.
• Verified that the MAC addresses on the front or side of the Zebra printer(s) match the LAN/Wired or WLAN/Wireless MAC addresses of the manufacturer's labels.
• Troubleshooting network connectivity issues using ipconfig, ping, nslookup, and tracert to diagnose DNS, IP, gateway, and device communication problems.
• Maintained a "Help Desk Journal" documenting troubleshooting steps and solutions.

IT Support Specialist - Accenture - Chicago

(2020-10 - 2025-08)

• Managed LDAP access controls, configured and updated group policies, developed provisioning scripts, improving account creation efficiency and ensuring secure user access.
• Monitored and troubleshot system performance using event viewers, log analysis, and diagnostic tools to ensure optimal uptime and reliability.
• Utilized ServiceNow (ITIL) to log, track, and resolve incidents, maintaining accurate documentation and meeting SLA targets.
• Diagnosed and resolved server access issues within the LDAP network, minimizing downtime and improving SSO reliability.
• Diagnosed and resolved IP conflicts, DNS misconfigurations, and DHCP lease issues across enterprise networks.
• Conducted regular SOX compliance reporting on Unix servers and remediated identified deficiencies, ensuring full regulatory adherence.
• Monitored system logs, performed security audits, and applied critical monthly patches using Opsware (Server Automation Client) to strengthen system defences.
• Utilized ServiceNow ITIL to open, update, track, and close incidents, ensuring timely and structured resolution of security and system issues.
• Installed and configured printers, drivers, fonts, and other system resources for end users.
• Managed user accounts in Active Directory and Microsoft 365, including onboarding, offboarding, password resets, group assignments, and MFA setup.
• Conducted security tasks including patch management, log monitoring, and SOX compliance support.

AAS - Computer Information Systems - Moraine Valley Community College