Store Assistant - 79 Express - Taylor, TX
(2026-01)
- Support daily store operations, including POS transactions, cash handling, fuel sales, and customer service.
- Process financial transactions accurately and assist with register reconciliation.
- Monitor transactions and store activity while following security and loss-prevention procedures.
- Tracked inventory discrepancies in tobacco and lottery products and reported findings to the shift manager.
- Verified age identification for restricted purchases and declined transactions that did not meet legal requirements.
Digital Fraud Officer - Royal Bank of Canada (RBC) - Canada
(2023-04 - 2024-10)
- Investigated suspicious activity involving online banking, credit cards, account takeovers, identity theft, unauthorized transactions, and various fraud and scam typologies.
- Reviewed client account activity and transaction information to identify suspicious patterns, assess fraud risk, and determine appropriate preventative action.
- Managed a high volume of inbound fraud cases and calls, making timely risk-based decisions to secure compromised accounts and prevent or minimize financial loss.
- Conducted detailed fraud investigations while maintaining accurate case documentation and adhering to established fraud policies and procedures.
- Consistently met productivity, quality, accuracy, and Average Handling Time (AHT) targets in a fast-paced fraud operations environment.
- Identified emerging fraud and scam trends and educated clients on phishing, identity theft, account security, and fraud-prevention practices.
- Applied appropriate account restrictions, security measures, and escalations based on investigation findings and assessed risk.
- Collaborated with internal fraud, risk, and banking teams to resolve complex cases and protect client accounts.
Inbound Resolution Officer - Royal Bank of Canada (RBC) - Canada
(2022-12 - 2023-04)
- Negotiated payment arrangements on late-stage collection accounts via inbound calls.
- Evaluated delinquent accounts and prepared documentation for write-offs, repossessions, and liens.
- Resolved escalated collection cases while ensuring full compliance with financial regulations.
- Documented collection activities and payment commitments with precision in client accounts.
- Assessed risk levels on flagged accounts and initiated temporary holds to prevent further financial loss.
Collections Agent - Royal Bank of Canada (RBC) - Canada
(2021-04 - 2022-12)
- Managed delinquent accounts across mortgages, loans, credit cards, vehicle loans, and personal deposit accounts.
- Reviewed account and financial information to assess customer circumstances, risk, and appropriate recovery actions.
- Negotiated payment arrangements and settlements while balancing client needs with financial risk.
- Recommended escalation, legal action, repossession, or write-off when appropriate and maintained accurate account documentation.
Inside Sales Representative - Nordia - Toronto, Canada
(2020-10 - 2021-04)
- Managed high-volume inbound customer calls and identified individual customer needs.
- Recommended appropriate products and services using effective questioning and needs analysis.
- Worked toward established sales, customer service, and performance targets.
- Closed upsell and cross-sell opportunities by analyzing account activity and product fit during service calls.
Debt Collection Officer - Bell Canada & Capital One - Total Credit Recovery - Toronto, Canada
(2019-11 - 2020-10)
- Managed delinquent customer accounts and established appropriate repayment arrangements.
- Investigated account concerns and disputes while maintaining professional customer communication.
- Maintained detailed and accurate documentation of account activity, conversations, and payment commitments.
- Followed established collection policies and procedures while consistently working toward performance objectives.
