Customer Service, Team Member - WHOLE FOODS MARKET - West Seattle, WA
(2024-10 - 2025-05)
Operated cashier and self-checkout stations while providing excellent customer service and answering customer questions.
- Memorized PLU codes to improve checkout speed and accuracy
- Assisted with reducing customer waiting times during busy hours through efficient service and teamwork.
- Reorganized and restocked food shelves to maintain a clean and organized shopping environment.
- Supported inventory and closing duties, including store recovery and end-of-day tasks.
- Recognized as Employee of the Quarter for strong performance, reliability and customer support.
Quality Assurance Specialist - DEFENSE CONTRACT MANAGEMENT AGENCY - Tukwila, WA
(2024)
Assigned to provide oversight of management and maintenance of quality management systems at one of major defense contractors, Boeing. Identifies opportunities for process improvements through analysis of process measurement data while doing weekly audit in the aircraft military delivery production area for the Navy program. Maintained a Top-Secret security clearance.
- Selected as a Deficiency Report Program Manager (DRPM). Investigated, lead and processed Product Quality Deficiency Reports (PQDR's) to ensure adequate replies were submitted to the contractor's representative, and that corrective measures were taken to prevent defective products. Train fellow Quality Assurance personnel to acquire FLS roles, enhancing overall team readiness and capabilities for PQDR's.
- Develop and execute risk-based Quality Assurance Surveillance Plans and Government Contract Quality Assurance (GCQA) process evaluations encompassing critical assembly and delivery operations for P-8A and E-7A aircraft
- Conduct rigorous Foreign Object Debris (FOD) and Tool Control inspections within the 14-01 Hangar to ensure operational safety and compliance and First Article Inspections (FAI) for the E7A platform.
- Author Data Collection & Analysis (DC&A) reports and actively review and accept Contract Receipt and Reviews (CRRs) to ensure adherence to defense contract requirements.
- Conduct routine reviews, Government Source Inspections (GSI), and process DD Form 250 Material Inspection and Receiving Reports to rigorously validate product conformity and authorize final government acceptance.
Quality Assurance Specialist - DEFENSE CONTRACT MANAGEMENT AGENCY - Denver, CO
(2022 - 2024)
Conducts and maintains a regular, risk-based surveillance program and assessment plan. Oversight on over 50 multi-million-dollar risks to national security with all requirements related to the space launch vehicle design, satellite, electronic, manufacturing, repair, development, and production. Identifies opportunities for process improvements through analysis of process measurement data. Certified in NASA IPC Specialist. Maintains a Top-Secret security clearance.
- Lead weekly for implementing and inspecting the overall Quality Program in the Space Electronics Center.
- Ensures Lockheed Martin compliance with all requirements related to the design, packaging electronic sensitive devices, manufacturing, repair, overhaul, and modernization of a variety of items for customer activities throughout the world.
- Independently, conducts and performs periodic audit evaluations/surveillance of Lockheed Martin processes to ensure customer requirements are met. Investigates and provides quality data on customer complaints/concerns regarding Supplier's quality performance and processes which impact user satisfaction.
