Shadasha Mann

Detail-oriented and dependable customer support professional with over 5 years of experience in fast-paced service environments. Skilled in handling high-volume inquiries, resolving customer concerns, and maintaining accurate records. Strong communication and problem-solving abilities with a proven track record of adapting quickly to new systems and processes. Committed to delivering high-quality service and meeting performance goals in both independent and team settings.

Customer Service / Hospitality Associate - Augusta Country Club - Augusta, GA

(2023-10 - 2026-04)

• Delivered professional customer support in a high-volume environment
• Managed inquiries, service requests, and scheduling with accuracy and efficiency
• Maintained detailed and organized records to support daily operations
• Resolved customer concerns promptly while maintaining professionalism

Management Associate - D1 Management - Augusta, GA

(2021-09 - 2022-12)

• Supported daily operations, staff coordination, and workflow management
• Communicated effectively with customers and team members to ensure smooth service delivery
• Addressed and resolved customer concerns, improving overall satisfaction
• Maintained schedules, reports, and administrative documentation

Retail Associate - Burlington - Augusta, GA

(2017-01 - 2019-05)

• Provided excellent customer service in a fast-paced retail setting
• Processed transactions accurately and maintained cash handling standards
• Assisted with inventory organization and store presentation
• Collaborated with team members to meet daily performance goals