Communication Specialist - American Academy of Nurse Practitioners Certification Program - Remote
(2025-07 - 2025-08)
- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a increase in customer satisfaction ratings
- Developed deep product knowledge to effectively address customer questions and concerns
- Assisted customers with placing orders, tracking shipments, processing returns, and handling billing inquiries
- Collaborated with cross-functional teams to resolve complex customer issues and ensure timely resolution
- Maintained accurate records of all customer interactions using CRM software
- Identified trends in customer feedback and communicated insights to the product development team for continuous improvement efforts
- Proactively reached out to customers who had unresolved issues or expressed dissatisfaction to provide personalized support and regain their trust
- Contributed to the creation of comprehensive training materials for new hires on company products, policies, and procedures
- Participated in ongoing training sessions to stay updated on product features, industry trends, and best practices in customer service
- Recognized as a top performer within the team based on consistently meeting or exceeding key performance metrics such as average handle time (AHT) and first call resolution (FCR)
- Assisted in the implementation of new systems or tools aimed at improving efficiency in the customer care department
Administrative Assistant - American Academy of Nurse Practitioner - Austin, TX
(2022-03 - 2025-07)
- General office administration including faxing, filing, scheduling and placing orders
- Utilized Microsoft Office Suite
- Coordinated meetings for Person and teams
- Answered multiple phone lines
- Managed records for department, location and office
- Provided excellent customer service
- Checked and processed client account information
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Implemented an electronic document management system that improved efficiency by reducing paper usage by XX%
- Streamlined office operations through implementation of standardized processes/procedures resulting in increased productivity across departments
- Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
- Collaborated with cross-functional teams on special projects/initiatives such as process improvement initiatives or system implementations/upgrades
- Maintained confidentiality agreements with external partners/vendors to protect sensitive company information shared during negotiations or collaborations
Receptionist - West Oaks Rehab - Austin, TX
(2022-01 - 2022-03)
- Create and modify company documents for hiring process.
- Assist in handling documents during new employment or reissued period
- Answer phone
- Educate staff, visitors and residents Covid-19 Prescreening and precautions.
- Assist HR Director with office operations.
- Scheduling
Pre-K Lead Teacher - Kyle's Bright Beginnings Learning Center - San Marcos, TX
(2019-01 - 2021-01)
Sales Associate - Journey
(2018-08 - 2019-06)
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Operating cash registers, managing financial transactions, and balancing drawers.
- Achieving established goals.
Crewmember - Raising Canes - Lubbock, TX
(2018-08 - 2019-05)
- Worked the cash register
- Performed various administrative tasks
- Communicated with customers
- Helped customers with orders
- Restocked items
- Maintained a positive attitude
- Maintained quality control
- Worked in a high pressure environment
Receptionist - Five Star Lawn - Lubbock, TX
(2018-08 - 2019-05)
- Inbound and outbound calls
- Operated office equipment (copier, fax and etc)
- Schedule
- Handled the process of accounts
- Interact with clients of different scales
- Fast and responsive problem solving
- Microsoft software development and set up
Babysitting - OwnLocal - Lubbock, TX
(2017-01 - 2018-01)
- Playing with children.
- Doing simple meal or snack prep and clearing the dishes.
- Cleaning up play areas.
- Changing diapers.
- Helping with potty training.
- Preparing bottles or baby food.
- Getting kids ready for bed.
