Shafeeq Alghazzawi

Entry-level IT professional with a Master of Science in Computer Information Systems and a Bachelor's degree in Software Engineering. Strong foundation in Windows, Microsoft 365, technical troubleshooting, data management, documentation, and security-conscious handling of information. Brings customer service, supervisory, and high-accuracy operational experience from fast-paced environments.

Seeking an IT Help Desk role focused on responsive user support, access requests, documentation, and reliable issue resolution.

Warehouse Associate - Amazon

(2025-01)

• Work accurately with computer-based systems and standardized workflows in a high-volume environment.
• Maintain accurate operational and inventory information while meeting quality and productivity standards.
• Follow documented procedures and handle operational issues with strong attention to accuracy.

Data Entry Clerk - Dieck's Store

(2024-01 - 2025-01)

• Entered and maintained customer and inventory data accurately using digital systems.
• Maintained organized records and documentation while reviewing information for accuracy.
• Supported daily operations through reliable data management and attention to detail.

Supervisor - KFC

(2021-01 - 2022-01)

• Supervised 10+ employees and handled customer and operational issues professionally.
• Trained employees on procedures, safety, and customer-service standards.
• Communicated clearly with team members and management while coordinating daily priorities.

Master of Science - Computer Information Systems (CIS) - California Miramar University (2023-01 - 2025-01)

Bachelor of Software Engineering - Software Engineering - Al-Ahliyyah Amman University (2018-01 - 2022-01)