Lead/Senior Quality Assurance Analyst - Payit / S3 Outdoors (Acquired Sovereign Sportsman Solution) - Nashville, TN
(2021-01 - 2026-02)
Project: Web, Mobile, POS, OMS, and IVR applications for U.S. State Government agencies (Missouri, Arkansas, Michigan, Mississippi) and the Ontario Ministry of Natural Resources and Forestry, supporting Hunting, Fishing, Parks, Campgrounds, Recreational Vehicle Registration, and Licensing systems.
- Led QA activities for multiple government projects across web, mobile (iOS/Android), POS, IVR, and backend systems from requirements through production release.
- Planned testing activities, assigned work, reviewed test coverage, and coordinated QA efforts to ensure releases were delivered on time with high quality.
- Worked closely with cross-functional team "Product Managers, Developers, Business Analysts, and stakeholders" to understand business requirements and develop comprehensive test plans, test scenarios and test cases.
- Led defect triage meetings, prioritized issues with cross-functional teams, and tracked defects through resolution to minimize release risks.
- Managed release validation across Development, QA, UAT, and Production environments using Azure DevOps including API testing and validation ensuring quality before deployment.
- Participated in UI/UX design reviews using Figma to validate business workflows before development started.
- Actively participated in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
- BDD automation using Xray, Cucumber/Gherkin, and Visual Studio/C#, expanding test coverage while ensuring traceability between business requirements, test scenarios, and automated execution.
- Conducted manual, functional, integration, regression, and UAT testing across multiple platforms.
- Performed mobile application testing (iOS/Android) using BrowserStack, App Distribution, TestFlight, and real devices.
- Tested IVR, POS, Web applications to validated new and upgraded features and functionality and enhancements.
- Executed smoke and ad hoc testing to ensure application stability of QA and production environments.
- Conducted accessibility testing of web/mobile apps using NVDA (windows), VoiceOver (iOS), Talkback (Android).
- Performed API validation using Swagger UI and Postman.
- Security testing using OWASP ZAP before production releases.
- Used Jira, Azure DevOps (TFS), Zephyr, Xray, Confluence, and SharePoint to manage testing, documentation, and project tracking.
- Executed backend testing using SQL queries to verify data integrity.
- Supported all phases of (SDLC) and (STLC) including deployments and documentation activities.
- Mentored QA team members, shared testing best practices, and helped improve QA processes across multiple projects.
Sr. Software Quality Assurance Analyst - LKQ Corp - Nashville, TN, USA
(2019-06 - 2020-08)
Project: Build new application / Enhance existing application for alternative and specialty automobile parts and accessories and other vehicles.
- Participate in Agile ceremonies including Sprint Planning, Backlog Grooming, Sprint Demonstrations and Retrospectives for Dev and QA cycles.
- Analyze the user requirements, design and developed test scenario, test cases and steps for various business services covering both positive and negative testing requirements.
- Coordinate with your Scrum team and development counterparts in overseeing bug tracking, test prioritization, and release readiness.
- Prioritized and performed Manual testing, Functional testing, Integration testing, Regression testing of Web and Client/Server based applications and UAT.
- Test and evaluate hardware, software, POS, Web and Mobile applications (iOS/Android) for new and upgraded products / systems as a part of the Engineering Department's testing and quality assurance process.
- Performed smoke and ad hoc testing for the application under test, which included the basis test cases to ensure that application is stable in Production and QA environment to start functional test.
- Android/IOS Mobile testing with BitBar (Smart Bear)
- ERP ("Prelude" for aftermarket parts, "ProjectX" Inventory/Order management system for salvage part)
- API Testing used Swagger UI, Postman for functional testing of web services over HTTP.
- Used TFS, Jira, TM4J (test management tool).
- Good understanding and experience on CMS.
- Developed SQL Queries to find out the correct data for testing and to test the backend process of the application. Submit weekly and cumulative reports for respective projects.
- Involved in complete (SDLC) and (STLC) Deployments and Documentation.
Software Quality Assurance Analyst - IHG Intercontinental Hotel Group - Toronto, Ontario
(2015-02 - 2019-04)
Project: Testing Development and enhancement of CRM "Concerto" for IHG (Intercontinental Hotel Group)
- Analyze the user requirements, functional specifications and Use Case documents and create the Test Plans, Test Cases for Functional testing.
- Used TFS (test management tool) as test repository for requirements, Test Plans, Test Cases and Test Execution.
- Prioritize, document and perform manual testing, Functional Testing, ad hoc, smoke/sanity testing. System Testing including Integration, Performance, Regression Testing of Web and Client/Server based applications and UAT and reported bugs in the defect management system.
- Used Rest API, Swagger UI, for testing web services over HTTP.
- Used SmartBear (CBT) Cross browser testing tool for UI testing. Used Screaming Frog for SEO testing.
- Developed SQL Queries for backend testing.
- Involved in complete (SDLC) Software Development Lifecycle from Business Analysis to (STLC) Software Testing Life Cycle, Deployments and Documentation.
QA Analyst - MIK Systems, Booking.Com - Toronto, Ontario
(2012-03 - 2015-02)
Project: Testing Booking.com Application Enhancement for the North American Hotel, Tour and Travel bookings
- Define, analyze and refine User Story, acceptance criteria, and translate those into test cases.
- Participated with Scrum team in sizing the backlog items.
- Executed Functional, integration, regression, ad-hoc testing and reported iteration bugs.
- Worked with developers towards the resolution and debugging of the issues.
- Provided product demonstration to business owners.
- Mobile UI testing on Android and IOS systems using Emulator and devices.
- Used Chrome and IE Dev Tools for web page testing to diagnose problems quickly which ultimately helps to build a better website faster.
Business Analyst - BMO - Toronto, Ontario
(2011-01 - 2012-03)
Project: Commercial Business Lending Software Project at Bank of Montreal
- Engage clients to gather software requirements/business rules and ensure alignment with development team.
- Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, use cases, user stories, workflow/process diagram, data flow/data model diagrams.
- Evaluate risks related to requirements implementation, testing processes, project communications.
- Identify and reconcile errors in client data to ensure accurate business requirements.
- Translate business requirements into System Requirements Specification (SRS). Liaise directly with developers to validate and ensure proper understanding of the specifications.
- Facilitation of user interviews and JAD sessions.
- Worked directly with the Project lead to support new and ongoing product initiatives.
- Involved in project management methodologies by using the traditional approach as well as RUP through a clearly defined framework
- Collaborated with IT for technical vision and analysis to establish impact of change in requirements
