Prep Cook - FLIK Hospitality - The City Soccer club - St. Louis, MO
(2024-05 - 2026-07)
- Completes and follows daily production worksheets and waste log sheets. Tastes completed meals to ensure proper texture and seasoning.
- Stores, labels and dates all food items according to policy. Follows HACCP guidelines.
- Completes all required documentation, reports, logs as required.
- Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
- Operate an omelette station with made to order eggs of any style and omelettes.
- Create large main entree salads and salad bar which compliments the hot buffet station daily.
- Uses approved company and original recipes with production standards to ensure proper quality, serving temperatures and standard portion control.
- Operates and cleans equipment per department procedures after each use.
- Stores, labels and dates all food items according to policy.
- Follows HACCP guidelines to ensure quality and safety of food supply.
- Performs other duties as assigned.
- Prepare and cook a variety of food items according to recipes, quality standards, presentation standards.
- Maintained knowledge of menu items including ingredients used in each dish
- Informed management promptly about any shortages or discrepancies in supplies
- Received inventory deliveries, checked for accuracy, and stored products appropriately
Metro Transit Expert - Bi-State Development Agency - St. Louis, MO
(2023-09 - 2024-05)
- Knowledge of the St. Louis Metropolitan area, highway/street network and local landmarks.
- Basic knowledge of computer functions.
- Ability to type a minimum of 30 wpm.
- Convey information about the Metro transit system, its fare structure and operating policies/procedures with a high degree of accuracy.
- Trained to determine efficient routing and scheduling options for customers using specialized computer software.
- Works cooperatively and collaboratively with other departments to ensure customer satisfaction and correct transit information.
- Demonstrates initiative, use of good judgment, concentrate on the task at hand and perform detailed work.
- Answers a high volume of phone calls under occasionally stressful conditions.
- Analyzes customer issues and problem-solve for customers in a positive and courteous and empathetic manner.
- Communicates clearly and understandably (primarily orally) with Metro internal and external customers and Agency staff.
- Follow oral and written instructions and respond positively to supervisory direction.
- Makes simple mental mathematical computations with reasonable speed.
Medicaid / MO Health Net Benefits Specialist - Automated Health Services - St. Louis, MO
(2022-06 - 2023-08)
- Handled high volume with efficiency and calls based on que placed in including inbound calls, call backs and voicemails.
- Authenticate every caller through a multi-step process to ensure no secure information is released to the wrong party
- Assist members with filling out applications and support forms accurately for access to MO Health Net benefits
- Provided members with current accurate case information, updates on application process, coverage level, coverage provider, and status
- Used judgment based on certain criteria to create urgent medical tickets to expedite applications for members who may be at risk for medical emergency
- Upon member request create and submit requests for hearings, appeals, and submit supervisor call backs only when all other options are exhausted
- Send requests for information from members to ensure completion of application
- Access and follow detailed processes and guides to ensure correct actions and judgments are created
- Updated client's case information with income, household composition, and any other reported changes with accuracy to ensure any changes reflected correct coverage change.
- Create notes per State of Missouri's specifications, detailing processes used, systems that were accessed, and information that was extracted for multiple platforms.
- Work with multiple government systems to handle call, retrieve information to verify income, identity, and citizenship
- Research and investigate members cases for errors, inconsistencies, and unfinished processes and make any adjustments necessary
- Submit inquiries with specific details to correct errors located in members cases, and to ensure cases are updated in a timely manner
- Recognize and report fraud
- Retrieve uploaded documents through the internal system to update, verify, and finalize decisions.
- Uphold confidentiality of members' private, government, and HIPPA information.
- Handle a plethora of Mo Health net case management, member support, member education, online account support, password lock out and other duties as needed and assigned
- Stay up to date with changing policies, processes, and procedures to ensure accuracy and streamlining of application Processing.
- Works as a team player, works under pressure and adjusts quickly to changing policies and procedures.
Cook/Cashier/Dishwasher - Compass Group - St. Louis, MO
(2019-10 - 2023-05)
- Prepares a variety of food according to production guidelines and standardized recipes, sets up workstation with all needed ingredients and equipment
- Prepares ingredients by measuring, weighing, mixing, chopping, trimming, and peeling food items
- Safely utilizes a variety of utensils including knifes
- Arranges, garnishes, and portions food according to established guidelines
- Properly stores food by adhering to food safety policies and procedures
- Cleans and sanitizes work areas, equipment, and utensils
- Maintains excellent customer service and positive attitude towards guest, customers and coworkers
- Makes sure hot coffee decanters stay cleaned and filled during service.
- Cleans and stocks dining room
- Ensures dishes are cleaned, dried and put away
- Adheres to compass group safety policies and procedures including proper food safety and sanitation
- Ensures security of company assets
- Rings out customer accurately and quickly in a fast pace environment
- Keep knowledge of specials and ingredients
- Prepares various food on grill top to order / replenish line as needed
- Counts down drawer,document,and secure in safe
- Stock coolers
- Received inventory deliveries, checked for accuracy, and stored products appropriately
- Labeled all prepared items with appropriate date labels for easy identification in storage areas
- Informed management promptly about any shortages or discrepancies in supplies
- Cooked various types of meats/fish/poultry/vegetables using different cooking methods (grilling/baking/sautéing)
- Assisted with inventory management by conducting regular stock checks and reporting any discrepancies
Cold prep - Ikea - St. Louis, MO
(2018-11 - 2019-10)
- Brought food to temp for service by cooking in ovens or in hot water.
- Keep the food service line stocked.
- Maintained and ensured food stayed stocked for the cold self serve section
- Prep and make foods for cold self serve.
- Cashier in the restaurant as well as the bistro.
- Ensured products are filled,properly labeled and stocked for next day's service.
- Great and Serve customers quickly and accurately.
- Keep the salad bar stocked and cleaned.
- Documented temps of freezers, refrigerators, and all cold and frozen foods.
Patient care aid - Extra care - St. Louis, MO
(2017-01 - 2018-03)
- Assisted clients with day to day needs.
- Bathing, grooming, what medication,and when to take and dose.
- Cooked meals to clients preference.
- Mopped, swept, dusted client home.
- Washed and folded clothes.
- Transported client to run errands.
- Assisted with grocery shopping.
- Assisted client around the house, getting up and down, in and out of bed
