Shakir Lyon

Reliable and safety-focused Ramp Agent and customer service professional with experience in fast-paced, high-pressure environments. Skilled in aircraft ground handling, baggage operations, and teamwork to meet strict turnaround times. Strong background in customer service, communication, and problem-solving. Proven ability to follow safety protocols, operate equipment, and support on-time departures.

Ramp Agent at Swissport USA (2025-10 – Present)

Load and unload baggage, cargo, and mail in compliance with airline safety standards

• Load and unload baggage, cargo, and mail in compliance with airline safety standards
• Marshal aircraft and assist with pushback operations to ensure safe gate movement
• Operate ground support equipment (GSE) including belt loaders, tugs, and carts
• Perform pre-departure and post-arrival safety checks on aircraft and equipment
• Coordinate with flight crews and ramp team to meet on-time departure goals
• Follow TSA, OSHA, and company safety regulations at all times

Customer Service / Sales Representative at Med-Care Pharmacy (2013-09 – 2016-05)

Processed and fulfilled high-volume medical supply orders with accuracy and efficiency

• Processed and fulfilled high-volume medical supply orders (400+ daily) with accuracy and efficiency
• Provided call center support, assisting customers with account inquiries and order issues
• Resolved customer concerns quickly, improving satisfaction and retention
• Recognized for top sales performance within one week of transitioning to sales role
• Maintained detailed records and ensured compliance with company procedures

Cashier / Food Server at Vegetarian Delight Juice Bar (2010-05 – 2013-08)

Delivered fast and friendly service in a high-volume food service setting

• Delivered fast and friendly service in a high-volume food service setting
• Managed multiple orders simultaneously during peak hours
• Handled cash transactions and maintained accuracy under pressure
• Built strong customer relationships through effective communication

High School Diploma (or equivalent)