Team Lead and Senior Data Analyst (Healthcare Analytics & Project Management) at Aetna Medicaid/CVS (2022-10 – Present)
- Direct and manage a team of 18 Data Analysts across 14 health plan markets: processing over 500 cases/requests daily using the Salesforce platform, effectively reducing inventory backlog by 35% through targeted process improvement strategies and workflow optimization.
- Mitigate operational roadblocks and manage risk through proactive stakeholder management, sharing subject matter expertise, and conducting monthly Quality Assurance (QA) training and review sessions to ensure data integrity.
- Report data quality issues to senior management, creating detailed standard operating procedures (SOPs) and desktop learning materials to ensure rapid team.
- Motivate and coach the team to consistently achieve departmental KPIs (Key Performance Indicators), providing hands-on training and support.
- Orchestrated the migration to a new Salesforce-based system and increased request processing efficiency by 25% through specialized user adoption training and system integration efforts.
- Led a high-impact data governance project to correct provider demographic data (EHR/EMR accuracy) on average 30 days more quickly, accelerating over $1 Million in returned claims checks to healthcare providers and improving patient care access.
- Collaborated with external vendors and contract workers from Infosys and Catalyst on cross-functional projects to manage inventory throughput and facilitate seamless ETL (Extract, Transform, Load) processes.
Project Manager (Healthcare IT & Business Analyst) at Aetna Medicaid/CVS (2020-10 – 2022-10)
- Communicate cross-functionally across IT, Network Operations, and Clinical teams, leveraging Business Intelligence (BI) insights to reduce time to resolution and increase customer satisfaction for healthcare provider updates.
- Learned Aetna systems and created comprehensive training documentation, leveraging SharePoint as a knowledge repository to ensure team readiness and system continuity.
- Assigned tickets/tasks based on individual strengths and ability, employing resource management strategies to increase the speed and accuracy of provider data updates, adhering strictly to data quality standards.
Program Coordinator (Data Analytics Support & Operations Management) at IlliniCare Health (2019-11 – 2020-10)
IlliniCare Health became a part of CVS Health/Aetna
- Collaborated closely with the network operations team to produce quality training materials and standardized process documentation, ensuring operational efficiency and scalability.
- Integrated information from unrelated sources, creating 19 standard operating procedure (SOP) training templates outlining best practices, saving significant communication time between health plans, network operations, and the corporate team.
- Substantially strengthened team knowledge and sharing through consistent strategic posting and organization on the SharePoint collaboration site.
- Coordinated organization and cleanup of SharePoint ticket requests, improving tracking mechanisms, and resulting in quicker turnaround times and better project tracking.
- Mentored and guided three new team members, integrating recording of training sessions for the purpose of upgrading the onboarding processes and creating a scalable training module.
- Leveraged Excel (specifically VLOOKUPs) to streamline data between two disparate Centene systems for more exact and current data synchronization and improved data integrity.
Project Lead and Trainer at Language Loop (2014-10 – 2019-11)
Innovative language skill acquisition organization that creates specialized curriculum for a wide array of clients. Serving unique needs of global clients who come to the U.S. as well as clients going abroad for work or travel.
- Facilitate training, orientation, and on-boarding programs for new, diverse staff from all over the globe.
- Effectively prioritized workloads and schedules to maximize participation; garnered 50% participation rate.
- Elicited requirements, validated ability, and developed story boards based on instructor best practices.
Project Coordinator at The Merion (2016-07 – 2017-07)
Leading and redefining what senior living looks like in the 21st century. Creating a new approach to living out the golden years in comfort, style, good health, through tasty dining, fun activities, and meaningful friendships.
- Stepped into a newly created position; coordinated multiple projects leading to increased sales, better overall communication, and positive customer service.
- Generated and shared Salesforce reports with management team.
- Coordinated multiple ongoing events, meetings, and contract renewals.
- Regularly updated Excel file with new market information to keep current and better understand target client base.
- Coordinated logistics for two to three monthly events; organized and delivered programs to potential clients.
- Planned event with manager, prepared promotional and marketing materials, sent out invitations and mailings and checked attendance in Salesforce.
- Reserved and set up event space, coordinated with other departments involved, strategically placed handouts, and welcomed and registered guests as they arrived.
- Managed attendance, registration forms and followed up with team post event.
- Kept supervisor and team members up to date with constant inflow of information and new prospects.
- Anticipated needs and consistently reassessed changing priorities.
- Analyzed and calculated quantitative results and wrote up qualitative observations of customer surveys to assess what was going well and what needed improvement.
- Created a welcoming and supportive environment for Merion residents.
Program Manager and Jr. Project Manager at JCC Chicago (2011-06 – 2012-12)
Provides quality experiences that enrich the lives of 24,000 individuals, families, and the community at large. JCC's award-winning and innovative programs are designed to meet the needs of everyone from infants to adults.
- Met with management and assessed donor and Board recommendations to implement strategy for newly created program.
- Traveled to all sites to ensure successful implementation of shared curriculum and initiatives.
- Coordinated cross-functional teams on project deliverables to 3,000 clients.
- Managed operating education budget of $100,000; negotiated deals to hire SME's and deliver superior programs and professional development for 200+ staff.
- Created and delivered PowerPoint presentation as part of opening ceremonies for in-service professional training for 200+ staff.
- Hired staff and assigned resources to various sites based on need, ability and fit; retention rate rose 50%.
Program Coordinator at HaZamir Chicago (2008-08 – 2011-04)
HaZamir is a network of choral chapters across the United States and Israel that provides teens with a high-level choral experience. HaZamir transcends boundaries, giving teenagers a valuable and rare experience as an opportunity to forge close bonds and unite in a common goal.
- After understanding the mission of organization, assessed the local market and built the Chicago chapter in partnership with the international executive director.
- Targeted key players and met with organizations to promote mission and brand.
- Communicated vision; recruited new members and doubled participation rate year over year in three years.
- Organized local fund development and managed budget.
Project Lead and Proofreader at Deloitte (2002-09 – 2006-08)
Largest global professional services firm with revenues of $36.8 billion. Deloitte provides audit, tax, consulting, enterprise risk and financial advisory services with more than 244,400 professionals globally.
- Communicated project scope and vision, getting team working together toward common goal.
- Recruited team leaders; delegated responsibilities based on strengths; ensured tasks executed within budget.
- Promoted and marketed interdepartmental service line to over one hundred internal clients, increasing usage of our services.
- Built trust through consistency in meetings and feedback; garnered 80% participation rate across five departments.
- Ensured all financial statements, RFP's, marketing materials and Webcasts were accurate and met Deloitte standards before sending them to clients or posted on the Deloitte Intranet site; adept at shifting priorities based on deadlines between audit, cons
