Administrative Assistant - COMMUTEAIR - Houston, TX
(2022-08)
- Maintain accurate records by compiling, verifying, and entering data into internal databases.
- Process employee timekeeping records and assist with payroll submission and reporting.
- Serve as a primary point of contact for operational and administrative inquiries.
- Coordinate office operations, including inventory management and supply ordering.
- Screen and route incoming calls while providing professional customer service.
- Monitor daily workflows to ensure compliance with company procedures and operational efficiency.
- Prepare and organize monthly expense reports according to company policies.
- Provide cross-functional administrative support and assist with clerical scheduling and coordination.
General Manager - TITLEMAX - Houston, TX
(2020-01 - 2022-08)
- Managed daily store operations while supporting overall business performance and workflow efficiency.
- Supervised, trained, and coached team members to improve productivity and customer service.
- Oversaw office security and ensured proper opening and closing procedures were followed.
- Maintained compliance with company policies and local, state, and federal regulations.
- Developed staff schedules and coordinated operational procedures to maintain efficient store performance.
- Assisted customers through loan processes and collection efforts on delinquent accounts.
- Maintained positive relationships with customers, vendors, and business partners.
- Monitored performance metrics and tracked progress toward organizational goals.
Assistant Manager - CASH AMERICA - Houston, TX
(2017-08 - 2021-01)
- Managed daily retail and financial operations, including pawn loans, layaway procedures, and category audits.
- Maintained accurate customer records and processed payments through internal systems.
- Conducted daily cash counts and monitored cash flow to support financial accuracy and profitability.
- Explained loan agreements, obtained required documentation, and ensured compliance with company procedures.
- Generated reports on operational performance, customer service, and employee productivity.
- Assisted with staff scheduling, operational support, and employee development.
Store Manager - CHECK 'N GO - Houston, TX
(2007-07 - 2017-07)
- Facilitated customer transactions and guided clients through loan application and payment processes.
- Assisted with collection efforts and communication regarding delinquent accounts.
- Performed account inspections to ensure compliance with company standards and regulations.
- Supported local marketing initiatives to increase community engagement and business growth.
- Protected confidential company and customer information at all times.
- Collaborated with regional leadership to support onboarding and training initiatives.
- Traveled to multiple store locations to assist managers and support operational training.
Provider - OUTREACH HOME HEALTH - Houston, TX
(2007-01 - 2010-03)
- Provided compassionate daily patient care and assisted with individual health needs.
- Monitored patient conditions and reported changes promptly to supervising medical staff.
- Supported prescribed exercise plans and documented patient progress.
- Ensured patient comfort, safety, and respectful care within home healthcare settings.
Phlebotomist - GULF COAST REGIONAL BLOOD CENTER - Houston, TX
(2002-01 - 2003-01)
- Performed patient screenings to ensure safe blood collection procedures.
- Conducted quality control checks on equipment and monitored donor flow throughout collection processes.
- Verified paperwork for completeness and accuracy while maintaining confidentiality.
- Collected medical information, vital signs, and donor measurements.
- Successfully drew blood from patients of varying ages and skill levels.
