Shamaiah Matthews

Dependable and motivated service professional with experience in fast-paced hospitality, food service, and customer-focused environments. Experienced in delivering positive guest experiences, collaborating effectively with team members, maintaining high standards, and adapting to demanding work environments. Currently pursuing an Associate of Science degree while building a strong foundation in customer service, operations, teamwork, and problem-solving.

Seeking an opportunity to transition into a management-track position where strong work ethic, accountability, communication, and leadership potential can be developed into formal leadership experience.

Crew Member at McDonald's (2025-09 – Present)

• Deliver professional and welcoming customer service in a fast-paced restaurant environment.
• Collaborate with team members to support efficient daily operations and positive guest experiences.
• Maintain a dependable and adaptable approach while working in a high-volume environment.
• Balance multiple responsibilities while maintaining attention to service and operational standards.
• Communicate effectively with coworkers and customers to help ensure a smooth restaurant experience.

Kitchen Associate Plus at Parker's Kitchen (2025-03 – 2025-08)

• Provided customer-focused service in a fast-paced convenience and food-service environment.
• Worked collaboratively with team members to support daily operations and maintain service standards.
• Demonstrated reliability, adaptability, and attention to detail while handling multiple responsibilities.
• Contributed to a positive customer experience through consistent service and teamwork.
• Maintained professionalism and productivity while working in a demanding, high-volume environment.

Guest Services Team at Huey Magoo's (2023-06 – 2025-02)

• Provided customer service and supported positive guest experiences in a fast-paced restaurant environment.
• Collaborated with team members to maintain efficient operations and consistent service.
• Responded to customer needs with professionalism, patience, and a service-focused approach.
• Demonstrated dependability and strong teamwork while working in a high-volume environment.
• Developed strong communication, multitasking, and problem-solving skills through daily customer-facing responsibilities.

Associate of Science – Trident Technical College (2022-09)