Shamarr Morris

Dedicated Manufacturing Technician with a strong commitment to workplace safety, GMP compliance, and continuous improvement. Experienced in documenting work instructions, training operators, and maintaining equipment to minimize defects and production delays.

Process Technician - Therma Tru Doors - Butler, IN

(2012-08)

Monitor and evaluate existing manufacturing processes to identify inefficiencies or quality issues

• Assist process engineers in developing, testing, and implementing new or improved production methods
• Collect and analyze process data to support continuous improvement initiatives (Lean, Six Sigma, Kaizen)
• Document process changes and ensure updates are reflected in current work instructions and SOPs
• Ensure production processes meet internal quality standards and customer specifications
• Perform in-process inspections and audits to verify adherence to established procedures
• Investigate non-conformances, defects, and process deviations and recommend corrective actions
• Support root cause analysis (RCA) and assist with 8D or CAPA reports
• Monitor equipment performance and assist with troubleshooting mechanical or process-related issues
• Coordinate with maintenance teams on preventive maintenance schedules
• Support setup, changeover, and validation of tooling, dies, molds, or fixtures
• Assist in evaluating new equipment or technology for process improvements
• Provide on-the-floor technical support to operators and production supervisors
• Assist with job setups, first-article approvals, and process trials
• Respond to production disruptions and help restore normal operations quickly
• Communicate process requirements and changes clearly to operators and line leads
• Create and maintain process documentation including work instructions, control plans, and process flow diagrams
• Record process parameters, production data, and test results accurately
• Prepare reports and summaries for engineering review meetings
• Maintain revision-controlled documentation in compliance with ISO or IATF standards
• Train operators on new or revised processes and procedures
• Verify operator understanding and competency during process changes
• Serve as a technical resource for production staff on the floor
• Ensure all processes comply with OSHA and facility safety standards
• Identify potential safety hazards within process areas and recommend corrective measures
• Support proper handling, labeling, and disposal of hazardous materials per environmental guidelines

Member Service Representative - Fort Financial Credit Union - Fort Wayne, IN

(2007-09 - 2012-05)

• Greet and assist members in person, by phone, or digitally with a professional and welcoming demeanor
• Open, maintain, and close member accounts (checking, savings, CDs, IRAs, etc.)
• Process account changes such as address updates, name changes, and beneficiary designations
• Issue debit/ATM cards and assist with PIN management
• Process deposits, withdrawals, transfers, loan payments, and check cashing
• Handle cash accurately and balance a cash drawer at the end of each shift
• Process wire transfers, money orders, and cashier's checks
• Accept and process consumer loan applications
• Explain loan products, rates, and terms to members
• Gather required documentation and forward to the lending department
• Identify member financial needs and recommend appropriate products or services
• Meet individual referral or cross-sell goals (savings products, loans, credit cards, etc.)
• Educate members on digital banking tools such as mobile apps and online bill pay
• Follow all federal and state regulations (BSA, Reg E, Reg CC, NCUA guidelines, etc.)
• Perform identity verification and adhere to KYC (Know Your Customer) procedures
• Report suspicious activity in accordance with Anti-Money Laundering (AML) policies
• Maintain member confidentiality and data privacy at all times
• Maintain accurate and complete member records
• Process mail-in or night-drop transactions
• Support branch operations including supply management and vault balancing

College - Human Services - Indiana Tech

High school diploma - Southside High School (1996-08 - 1999-06)