Process Technician - Therma Tru Doors - Butler, IN
(2012-08)
Monitor and evaluate existing manufacturing processes to identify inefficiencies or quality issues
- Assist process engineers in developing, testing, and implementing new or improved production methods
- Collect and analyze process data to support continuous improvement initiatives (Lean, Six Sigma, Kaizen)
- Document process changes and ensure updates are reflected in current work instructions and SOPs
- Ensure production processes meet internal quality standards and customer specifications
- Perform in-process inspections and audits to verify adherence to established procedures
- Investigate non-conformances, defects, and process deviations and recommend corrective actions
- Support root cause analysis (RCA) and assist with 8D or CAPA reports
- Monitor equipment performance and assist with troubleshooting mechanical or process-related issues
- Coordinate with maintenance teams on preventive maintenance schedules
- Support setup, changeover, and validation of tooling, dies, molds, or fixtures
- Assist in evaluating new equipment or technology for process improvements
- Provide on-the-floor technical support to operators and production supervisors
- Assist with job setups, first-article approvals, and process trials
- Respond to production disruptions and help restore normal operations quickly
- Communicate process requirements and changes clearly to operators and line leads
- Create and maintain process documentation including work instructions, control plans, and process flow diagrams
- Record process parameters, production data, and test results accurately
- Prepare reports and summaries for engineering review meetings
- Maintain revision-controlled documentation in compliance with ISO or IATF standards
- Train operators on new or revised processes and procedures
- Verify operator understanding and competency during process changes
- Serve as a technical resource for production staff on the floor
- Ensure all processes comply with OSHA and facility safety standards
- Identify potential safety hazards within process areas and recommend corrective measures
- Support proper handling, labeling, and disposal of hazardous materials per environmental guidelines
Member Service Representative - Fort Financial Credit Union - Fort Wayne, IN
(2007-09 - 2012-05)
- Greet and assist members in person, by phone, or digitally with a professional and welcoming demeanor
- Open, maintain, and close member accounts (checking, savings, CDs, IRAs, etc.)
- Process account changes such as address updates, name changes, and beneficiary designations
- Issue debit/ATM cards and assist with PIN management
- Process deposits, withdrawals, transfers, loan payments, and check cashing
- Handle cash accurately and balance a cash drawer at the end of each shift
- Process wire transfers, money orders, and cashier's checks
- Accept and process consumer loan applications
- Explain loan products, rates, and terms to members
- Gather required documentation and forward to the lending department
- Identify member financial needs and recommend appropriate products or services
- Meet individual referral or cross-sell goals (savings products, loans, credit cards, etc.)
- Educate members on digital banking tools such as mobile apps and online bill pay
- Follow all federal and state regulations (BSA, Reg E, Reg CC, NCUA guidelines, etc.)
- Perform identity verification and adhere to KYC (Know Your Customer) procedures
- Report suspicious activity in accordance with Anti-Money Laundering (AML) policies
- Maintain member confidentiality and data privacy at all times
- Maintain accurate and complete member records
- Process mail-in or night-drop transactions
- Support branch operations including supply management and vault balancing
