Customer Service Rep at The Home Depot (2020-01 – Present)
- Responded to customer requests for products, services, and company information
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Enhanced productivity levels by anticipating needs and delivering outstanding support
Customer Service Rep at Percepta (2018-01 – 2020-01)
- Investigated and resolved customer inquiries and complaints in a timely manner
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Met customer guidelines for service levels, handle time and productivity
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Customer Service Rep at Xerox (2014-01 – 2018-01)
- Responded to customer requests for products, services, and company information
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Investigated and resolved accounting, service, and delivery concerns
Pre-Auth Rep at Health Help (2005-01 – 2018-01)
- Assisted doctors, nurses, and other authorized medical personnel with getting preauthorization on medical procedures through health insurance including Medicaid
- Effectively was able to use medical terminology to communicate with other medical professionals to understand the reason the procedures were needed for each patient's condition
- Determined, explained, and scheduled next steps to authorized medical personnel to assist with failed pre authorizations attempts
- Maintained professionalism while adhering to HIPPA guidelines
Front Desk Receptionist at Chiropractic Wellness Group (2001-01 – 2005-01)
- Greeted patients upon entry
- Assisted patients with new patient paperwork and answered questions and concerns pertaining to billing, future appointments, and procedures we offer
- Answered incoming calls, handled setting appointments, filing, paperwork, and assisted with transferring written paperwork into computer system
- Preformed non-medical procedures like massages, hot rock treatments and heating pad sessions
- Maintained professionalism while adhering to HIPPA guidelines
