Shamica Thomas

Seasoned professional with 5 years of experience in customer-facing roles, seeking a Customer Service Rep position. Skilled in accurate transaction processing, operations management, and maintaining high standards for customer satisfaction. Adept at handling financial services, including currency verification and electronic transactions.

Cash Processor at Brinks (2024-06 – 2024-08)

• Processed and verified large volumes of cash and coin transactions, ensuring accuracy and adherence to company standards and procedures.
• Operated cash counting machines and other relevant equipment to efficiently handle and reconcile cash deposits and withdrawals.
• Maintained detailed records of all cash transactions, discrepancies, and adjustments to support accurate financial reporting.
• Collaborated with team members to streamline cash processing operations and improve overall efficiency.
• Ensured compliance with security protocols and procedures to safeguard cash and prevent losses.
• Assisted in training new employees on cash processing procedures and best practices to ensure team consistency and proficiency.

Customer Service Rep at VXI Global Solutions (2024-10 – 2025-02)

• Managed a high volume of inbound customer inquiries via telephone, email, and live chat, ensuring a prompt and courteous response to all customer concerns.
• Resolved customer issues by providing accurate information, appropriate solutions, and follow-up to ensure resolution satisfaction.
• Met and exceeded service and productivity targets as set by VXI Global Solutions, contributing to the team's success.

CVS Teller at GardaWorld (2021-08 – 2024-03)

• Verified customer deposits and prepared orders, ensuring accuracy and adherence to timelines.
• Counted currency, coin, and checks, and managed the preparation of customer change orders.
• Entered transactions into the computer system and maintained balanced funds daily.

Manager on Duty at KFC (2019-05 – 2021-03)

• Managed daily restaurant operations, ensuring adherence to company standards across all functional areas.
• Upheld a safe and hygienic environment, aligning with health and safety regulations.
• Achieved and maintained high levels of customer satisfaction through operational excellence and cleanliness.

Office Clerk at Fiesta (2018-06 – 2019-04)

• Processed financial transactions including money orders, license tag registrations, and bill payments efficiently and accurately.
• Handled international money transfers through Western Union, ensuring compliance with financial regulations and customer satisfaction.

High School Diploma, High School – Lincoln High School (2013-05)