Shamika Neal

Task-focused professional who offers cross-functional experience in customer service in a variety of high-volume, fast-paced environments. Fully capable of organizing records and documents in compliance with policies governing compliance and confidentiality. Follows policies and procedures to assure consistent quality.

Administrative Assistant - Augusta Staffing Associates - Augusta, GA

(2021-12)

• answering phone calls
• sorting and filing documents
• scheduling appointments
• maintaining office records

Private Caregiver - Healing Hands - Deerfield Beach, FL

(2019-05)

• Bathing and grooming
• Laundry and helping with dressing
• Food shopping and prep
• Light housekeeping
• Managing medications
• Transportation
• Mobility assistance
• Companionship and emotional support

Travel Agent - InteleTravel - Deerfield Beach, FL

(2021-01 - 2021-06)

• Arrange travel for business and vacation clients.
• Determine clients' needs and preferences, such as schedules and costs.
• Plan and arrange tour packages, excursions, and day trips.
• Find fare and schedule information.
• Calculate total travel costs.

Call Center Customer Service Representative - Boca Raton Orthopaedic Group - Boca Raton, FL

(2020-07 - 2020-09)

• Answering customer calls
• Listening to their concerns and solving problems
• Handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need

Front Desk Receptionist - Helix Urgent Care - Deerfield Beach, FL

(2016-03 - 2020-07)

• Greeting patients and visitors, in person or on the phone
• Answer telephone and direct calls to appropriate staff
• Schedule and confirm patient appointments
• Receive insurance co-pay payments and post amounts paid to patient records

Patient Service Representative - Children's Medical Group (CMG) - Decatur, GA

(2018-11 - 2019-06)

• Greet and check-in patients
• Get patient information
• Collect payments
• Assist with necessary paperwork
• Fulfill other customer service or administrative duties

Front Desk Receptionist/Medical Assistant - Rajiv Chokshi, MD - Ft Lauderdale, FL

(2014-11 - 2016-03)

• Handle meeting, greeting and checking out patients, assist with their paperwork, verify insurance/copays and update the electronic medical records
• Assist with billing/collections for private pay, insurance, Medicare, Medicaid and Workmen Compensation
• Taking medical histories
• Authorizing prescription refills as directed
• Taking electrocardiograms

Waitress - Denny's Restaurant - Pompano Beach, FL

(2011-03 - 2015-08)

Associates Degree - Health Science - Ultimate Medical Academy (2015-01 - 2015-01)

Diploma - Medical Administrative Assistant - Ultimate Medical Academy (2014-06 - 2014-06)