Shams Akbari

Highly dedicated and result driven professional with over 2 years of experience in restaurant management operations and strong expertise in security operations skilled in team leadership customer service and operational coordination Proven ability to maintain safety respond quickly to incidents and manage high pressure situations with professionalism holds a valid DCJS license and experienced in command dispatch operations for large scale events Committed to delivering exceptional service ensuring safety and optimizing operational efficiency

Front Desk Receptionist / Command Dispatcher at RMC Events (2023-11 – 2024-04)

• Provided front-line administrative support at the reception desk, serving as the first point of contact for clients, staff, and visitors.
• Handled high-volume incoming phone calls and emails with professionalism and efficiency, ensuring prompt communication and resolution of inquiries.
• Maintained an organized and welcoming front desk area while managing daily office tasks, including document handling and internal correspondence.
• Operated within the Command Center as a dispatcher, monitoring radio communications from field ambassadors to coordinate responses and ensure smooth event operations.
• Logged all radio communications, incidents, and updates into the internal computer system in real time for accurate record-keeping and accountability.
• Managed and organized ambassador schedules, including tracking and assigning break times to ensure continuous coverage and adherence to operational guidelines.
• Collaborated closely with event managers and supervisors to communicate field updates, respond to urgent needs, and support the overall success of each event.
• Demonstrated strong multitasking abilities by simultaneously handling administrative duties, radio dispatch tasks, and real-time coordination of personnel.
• Contributed to a safe, organized, and well-run event environment through clear communication, efficient task management, and attention to detail.

Security Officer at RMC Events (2023-11 – 2024-04)

• Ensured the safety and security of University of Virginia (UVA) students, staff, and guests during campus events and daily operations.
• Proactively monitored for suspicious behavior, potential threats, and criminal activity, responding swiftly and appropriately to incidents.
• Maintained a strong security presence to deter unlawful behavior and provide a sense of safety for the community.
• Collaborated with law enforcement and emergency personnel as needed to manage security situations effectively.
• Complied with all Virginia Department of Criminal Justice Services (DCJS) regulations; actively hold a valid DCJS license.

High school diploma or GED