Records Clerk at Administration for Children's Services (2024-11 – Present)
- Organized and maintained confidential records in compliance with agency regulations.
- Processed incoming documentation to ensure accurate record keeping and timely access.
- Assisted in data entry tasks using agency-specific database systems for efficient information retrieval.
- Supported staff by providing requested documents promptly, enhancing overall workflow efficiency.
- Responsible for preparing and shipping confidential records to requested agencies.
Sales Associate at DSW Shoe Warehouse (2021-07 – 2024-12)
- Greeted and interacted with customers proactively to discern preferences and requirements.
- Managed inventory operations by stocking, replenishing, labeling, rectifying mismated products, and maintaining a well-organized inventory system.
- Designed and assembled captivating store displays featuring both new arrivals and current on-sale products by collaborating closely with team members.
- Contribute to overall success of team by exceeding the company's sales goals and promoted company's rewards program.
- Showcased and leveraged comprehensive product knowledge to adeptly address inquiries related to items, shipping details, sales promotions, and the exchange/return policy.
- Operated cash register accurately, processed payments, and ensure proper handling of transactions.
Call Center Representative at NYC 311 (2022-07 – 2024-10)
- Achieved proficiency in both teaching and active listening, honing ability to truly listen for key words enabling effective addressing and resolving of concerns.
- Employed 311NYC portal to submit customer complaints and serve as directory assistant, ensuring streamlined communication and accurate recording of customer inquiries and concerns.
- Handled high and low volume incoming calls during each shift, providing prompt and accurate responses to customer inquiries and issues.
- Leverage expertise in navigating Cisco Finesse phone system, ensuring swift call routing and efficient communication management, contributing to streamlined operations and enhanced customer service delivery.
- Adheres diligently to company's prescribed script during calls, ensuring consistent and professional communication with callers.
- Record customer interactions, inquiries, comments, and actions taken in the call center database
