Director of Operations – Lean Center of Excellence at Consumers Energy (2024-12 – Present)
Lead enterprise quality and Lean transformation efforts across a regulated utility environment serving 6.8M+ Michigan residents, aligning continuous improvement strategy with operational performance, governance, and long-term business objectives.
- Co-led team that implemented Agentic Virtual Agents to our Customer Call Center to reduce call volume to CSR team by 400K calls and provide digital solutions to our customers.
- Built enterprise Lean capability across executive and frontline teams through advanced problem-solving, leadership routines, and psychological safety practices, strengthening accountability and sustainable improvement culture.
- Serve as a key contributor to enterprise Quality Management System governance, roadmap development, and cross-functional problem-solving for critical failures across Operations, Supply Chain, People & Culture, and Customer Experience Design.
- Strategy Partner for Executive Directors, VP and SVP across Customer and Corporate Business Units.
Senior Director of Quality / Program Manager at Munro Defense (2022-02 – 2024-12)
Partnered with U.S. Army executive leadership and prime defense stakeholders to deliver strategic benchmarking, modernization insights, and quality strategy for key defense commodities and customer programs for the newest small caliber ammunition program since World War 2.
- Led cross-functional Product Lifecycle and Integrated Process Team workshops to identify cost reduction, design efficiency, manufacturability, assembly, Lean design, and process optimization opportunities across defense and commercial programs.
- Directed customer-facing QMS integration, improvement, and implementation activities to support U.S. Government compliance, program execution, and performance standards.
- Provided enterprise-level design and manufacturing quality leadership across DFMEA, PFMEA, Control Plans, production strategies, and launch readiness to improve cost, quality, throughput, and compliance outcomes.
- Co-Authored a White paper for Idaho National Labs Assessment of Factory Fabrication Considerations for Nuclear Microreactors – June 2023
- Panelist for Women in Defense Small Business Event sponsored by NAMC – August 2023
Quality Manager at Magna AIM Systems (2018-02 – 2022-02)
- Directed 30+ quality professionals supporting Tier 1 JIT/sequenced OEM operations.
- Led KPI/KOI governance and management reviews to improve accountability, discipline, and customer performance.
- Lead all Internal and 3rd party Audits (and 10-person audit team) for ISO / IATF / OEM CSR
- Reduced GP-12 containment costs from $40K to $4K per month within 60 days.
- Reduced COPQ -1.8% to 0.09% in nine months through Lean, Gemba, and systemic corrective action.
Quality Manager at Grupo Antolin (2016-08 – 2018-02)
Led quality operations across two facilities, a 24-person team, and Tier 1 OEM production supporting 425 employees.
- Directed quality strategy, corrective actions, continuous improvement, compliance, and operating discipline across both sites to meet all Customer Specific and ISO / IATF Requirements
- Strengthened Lean visual management and frontline accountability through Kamishibai boards and Gemba audits.
- Reduced scrap by 23% through root cause analysis, corrective action, and standardized quality APQP documentation.
Purchasing, Cost Estimation & Quality Manager at Managed Programs, LLC (2010-02 – 2016-08)
- Implemented ISO/IATF 16949 certification within 12 months, establishing a scalable QMS foundation.
- Led APQP, PPAP, launch readiness, supplier readiness, and compliance for major OEM programs.
- Managed global logistics, supplier management, purchasing, and international office coordination.
- Improved supplier performance, cost control, and accountability through strategic partnerships and metrics.
Director of Purchasing at HSS, LLC
- Directed procurement across seven customer locations, led 12 buyers, managed $170M in annual indirect spend, delivered $800K in annual savings, and reduced the supply base from 6000 to 4000 suppliers.
Purchasing Manager & Quality Manager / Cost Estimator at Starboard Industries
- Led purchasing, quality, cost estimating, inventory, and supplier management; reduced on-hand inventory by 23%, maintained 23–25 inventory turns per month, delivered $850K in raw material savings, and sustained 22% gross profit margin on OEM-level programs.
