Retail Sales Assistant Manager - Big Lots - Richmond, KY
(2025-03)
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Suggested alternative products when requested items were out of stock
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
- Developed rapport with regular customers by remembering their preferences and providing personalized service
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Assisted in the management of a high-volume retail store, consistently meeting and exceeding sales targets
- Trained and supervised a team of XX sales associates, providing ongoing coaching and support to drive performance
- Implemented effective visual merchandising strategies to optimize product presentation and enhance customer experience
- Developed and maintained strong relationships with customers, ensuring repeat business and fostering brand loyalty
- Collaborated with the store manager to create staff schedules, balancing workload requirements with employee availability
- Conducted regular inventory audits to monitor stock levels, identify discrepancies, and implement corrective actions
- Assisted customers in selecting products based on their needs, offering detailed product knowledge and recommendations
- Resolved customer complaints or concerns promptly and effectively, ensuring high levels of satisfaction
- Contributed ideas for marketing campaigns aimed at driving foot traffic into the store and increasing sales revenue
- Coordinated promotional events within the store premises to attract new customers and generate excitement around products or services offered
- Maintained a clean and organized store environment that adheres to company standards
- Reduced customer wait time by XX% through the implementation of streamlined checkout processes
- Assisted with visual merchandising displays to create visually appealing product presentations
- Managed cash handling procedures, ensuring accuracy and security at all times
- Demonstrated exceptional leadership skills by effectively delegating tasks and responsibilities to team members
- Cultivated a positive work environment that fostered teamwork, motivation, and employee engagement
- Leveraged social media platforms to promote special offers or events happening within the store
Assembly Worker - Thunder Manufacturing - Richmond, KY
(2024-02 - 2024-10)
- Assembled components and subassemblies according to blueprints, diagrams, and work instructions
- Operated various hand tools and power tools to complete assembly tasks efficiently
- Inspected finished products for quality assurance, identifying any defects or discrepancies
- Collaborated with team members to meet production goals and deadlines
- Maintained a clean and organized work area, promoting safety and efficiency
- Adhered to all safety protocols and procedures while working in a fast-paced environment
- Trained new employees on assembly techniques, ensuring consistent quality standards were met
- Followed standardized operating procedures (SOPs) for accurate and efficient assembly operations
- Resolved technical issues or malfunctions during the assembly process, minimizing downtime
- Cross-trained in multiple areas of the production line, providing flexibility within the team
- Maintained detailed records of completed assemblies including quantities produced, time taken per unit, etc
- Collaborated with quality control team to conduct inspections and tests on finished products
- Maintained a high level of attention to detail while performing repetitive tasks in order to ensure accuracy
Caregiver - Mother - Richmond, KY
(2020-12 - 2023-09)
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
- Created personalized care plans for each client based on their individual needs and preferences
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Managed medical appointments and transportation arrangements for clients as needed
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
- Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
- Implemented fall prevention strategies by removing hazards from the environment
- Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
- Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help
- Maintained confidentiality regarding sensitive personal information about clients at all times
- Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
- Served as an advocate for clients' rights and ensured they received respectful treatment from others
- Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition
Team Leader - Blue Star Plastics - Lexington, KY
(2019-08 - 2020-06)
Address employees @ beginning of shift to assign work stations & go over an issues, etc. Break out employees. Provide parts needed to run station. When order completed do a line change. Provide material for machine & change when needed. Remove & Provide pallets when completed. Periodically check Quality. Paperwork @ end of shift
