Shane Visneski

Behavioral health and healthcare operations professional with leadership experience in residential care, staff supervision, compliance management, and client coordination. Skilled in program operations, documentation auditing, crisis intervention, scheduling, payroll support, medication management, and interdisciplinary communication. Proven ability to manage high-acuity environments while maintaining regulatory compliance, operational efficiency, and quality client care.

Experienced with behavioral health documentation systems, team leadership, and healthcare administrative operations.

Program Manager - Community Options - Scotrun, PA

(2025-08)

• Direct daily operations for residential behavioral health programs serving high-needs individuals in regulated care environments
• Supervise staff performance, scheduling, attendance, payroll coordination, and on-call coverage to ensure continuous program operations
• Lead recruitment, interviewing, onboarding, training, coaching, and disciplinary processes for direct support staff
• Maintain compliance with state regulations, internal policies, medication administration standards, and documentation requirements
• Oversee client care coordination including medical appointments, medication management, behavioral support, and interdisciplinary communication
• Conduct documentation reviews, incident reporting, compliance audits, and quality assurance monitoring
• Manage household budgeting, petty cash reconciliation, purchasing, and financial recordkeeping
• Collaborate with families, healthcare providers, case teams, and external agencies to support continuity of care and program success
• Support crisis intervention efforts and problem resolution in high-pressure situations while maintaining operational stability

Lead Behavioral Health Technician - Pyramid Healthcare - East Stroudsburg, PA

(2023-10 - 2025-08)

• Supervised Behavioral Health Technician staff and supported daily clinical and operational workflow within a behavioral health treatment environment
• Coordinated therapeutic group logistics, client movement, and scheduling to ensure compliance with treatment programming
• Audited clinical documentation and group notes within CareLogic EMR system to ensure accuracy, completion, and compliance standards
• Communicated directly with nursing staff, psychiatrists, and providers regarding client behavioral health concerns and treatment needs
• Assisted with Medication-Assisted Treatment (MAT) administration processes while monitoring client safety and adherence protocols
• Prepared discharge documentation and coordinated discharge-related administrative tasks for transitioning clients
• Supported crisis management, de-escalation, and client supervision within high-acuity treatment settings
• Maintained accurate documentation and collaborated with multidisciplinary teams to support patient care outcomes

Personal Care Assistant / Medication Technician - Celebration Villa of Mid Valley - Blakely, PA

(2021-10 - 2024-04)

• Assisted residents with activities of daily living while maintaining a safe, supportive, and structured care environment
• Administered medications in accordance with physician orders and facility procedures
• Supported dementia and memory care residents through individualized assistance and behavioral support
• Maintained documentation, monitored resident wellbeing, and communicated concerns to nursing staff and supervisors
• Assisted with maintaining cleanliness, safety standards, and infection prevention procedures throughout the facility

Customer Service Representative - EOS USA - Remote

(2019-01 - 2021-10)

• Managed high-volume customer interactions regarding account services, billing inquiries, and payment processing
• Scheduled service requests and assisted customers with emergency support coordination
• Performed outbound account resolution and collections activities while maintaining professionalism and compliance standards
• Utilized conflict resolution and de-escalation techniques to address escalated customer concerns
• Maintained accurate account documentation and data entry within internal systems

High School Diploma - Mountain View Jr./Sr. High School

Vocational Training - Building Property Maintenance - Susquehanna County Career and Technology Center