Front Desk Represenative - Image Hotel Managment - Cookeville, TN
(2025-01)
- Managed front desk operations, facilitating efficient guest check-in and check-out experiences.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and ensured accuracy of reservation records using hotel management software.
- Trained new staff on front desk procedures and customer service standards, improving service consistency.
Guest Services Representative - Woodspring Suites
(2024-03 - 2025-12)
- Cater to diverse clientele and enhance guest experience.
- Resolved guest inquiries and issues promptly and courteously, fostering positive relationships and brand loyalty.
- Demonstrated strong interpersonal skills to effectively communicate and connect with guests from various backgrounds.
- Delivered exceptional guest experiences by addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Trained new staff on customer service standards and operational procedures to enhance team performance.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Dispatcher/Customer service - Plumbing solutions - Smyrna, TN
(2022-01 - 2023-07)
- Coordinated schedules and dispatches for service technicians
- Assisted customers with inquiries, scheduling, and issue resolution, utilizing clear and concise communication skills in both speaking and writing.
- Maintained organized records and provided administrative support to ensure smooth operations.
Event Coordinator - Krewelshof - Obergartzem
(2016-03 - 2022-06)
- Planned and executed diverse events, utilizing bilingual capabilities to liaise with German-speaking clients and vendors.
- Collaborated closely with clients to understand their vision and preferences, ensuring seamless event coordination and execution.
- Exhibited strong organizational skills and attention to detail to manage multiple tasks and deliver successful events.
